- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Lead financial functions, ensuring accuracy, oversight, and accountability.
- – Supervise and mentor finance staff, managing recruitment and performance.
- – Develop and implement financial policies, procedures, and internal controls.
- – Prepare and serve a variety of hot and cold beverages to customers.
- – Maintain cleanliness and organization of the coffee station and seating areas.
- – Provide excellent customer service by engaging with clients and addressing needs.