- – Oversee incident management process and lead team to swift resolution.
- – Analyze incidents and categorize recurring issues to enhance protocols.
- – Communicate with stakeholders and document troubleshooting steps effectively.
- – Engage customers to identify their tech needs and recommend suitable solutions.
- – Achieve personal sales goals while collaborating with teammates for store success.
- – Maintain store operations and ensure a high level of customer service at all times.
- – Triage and assess red eye and ocular concerns to ensure timely patient care.
- – Manage low-risk assessment clinics, providing ongoing care for established patients.
- – Document care in EMR and educate patients on treatment and follow-up plans.