- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.
- – Manage product delivery through backlog grooming, sprint planning, and coordination.
- – Define and prioritize epics, user stories, and acceptance criteria for features.
- – Analyze data and user research to inform product direction and decision-making.
- – Develops AI literacy programming aligned with K-12 curriculum guidelines.
- – Collaborates with stakeholders to create and distribute AI and ML teaching resources.
- – Maintains systems to enhance efficiency and supports team success in programming.