- – Oversee incident management process and lead team to swift resolution.
- – Analyze incidents and categorize recurring issues to enhance protocols.
- – Communicate with stakeholders and document troubleshooting steps effectively.
- – Manage and deliver consulting assignments, stepping in as Project Manager when needed.
- – Complete technical tasks within deadlines and budget, ensuring high-quality results.
- – Develop client relationships and market AMC's services to generate consulting work.
- – Partner with teams to translate business questions into financial insights.
- – Build and maintain financial models for revenue, retention, and performance analysis.
- – Lead monthly forecasting processes and prepare investor-ready financial reports.