- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets
- – Ensure accuracy of DaaS platform by logging, tracking, and resolving client issues.
- – Analyze financial market data usage to provide feedback for enhancing data offerings.
- – Oversee client accounts, proactively addressing issues to prevent future challenges.
- – Design, deploy, and maintain network infrastructure for corporate and SCADA systems.
- – Investigate incidents and outages, triage, remediate, and document findings.
- – Perform vulnerability management and test security controls before production rollout.