- – Own post-sale customer lifecycle, ensuring successful onboarding and adoption.
- – Guide customers through integration of spatial data into operational workflows.
- – Monitor account health, identify risks, and advocate for customer needs internally.
- – Onboard new spatial datasets by guiding partners through preparation steps.
- – Clean and transform datasets for compatibility, ensuring high data quality standards.
- – Collaborate with engineers to integrate datasets and maintain accurate documentation.
- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.