- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- – Build strong customer relationships to identify their connectivity needs.
- – Achieve sales targets by promoting products and services effectively.
- – Adapt to a fast-paced environment while maintaining excellent service.