- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets
- – Develop and enhance business operations dashboards and performance reports.
- – Streamline processes by identifying inefficiencies and implementing improvements.
- – Perform data analysis and deliver actionable recommendations for business optimization.
- – Provide tailored solutions and exceptional experiences for customers.
- – Support team members and adapt to changes in a fast-paced environment.
- – Troubleshoot account issues and offer expert product knowledge advice.