Documentation Specialist

Tropical Shipping of Canada LLC provides weekly container service between Canada, the Caribbean, and the Bahamas. Through reliable transportation solutions and exceptional customer service, we help our customers move freight efficiently throughout the region.

We are currently seeking a Documentation Specialist to join our team in Saint John, New Brunswick.

This position plays an important role in supporting the movement of international cargo by ensuring accurate and timely shipping documentation. The successful candidate will be responsible for preparing and processing documentation, communicating with customers and agents, and working closely with various departments to meet operational deadlines.

While previous experience in transportation, logistics, or documentation is considered an asset, we are willing to train the right candidate who demonstrates strong organizational skills, attention to detail, and a willingness to learn.

Qualifications

• Post-secondary education in Business, Administration, Logistics, or a related field is considered an asset.
• Experience in transportation, logistics, customer service, or office administration is preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Word and Excel.
• Bilingualism (English/French) would be considered an asset.

Key Responsibilities

• Prepare and distribute shipping documentation, including Bills of Lading and cargo manifests.
• Ensure shipping documents are completed accurately and within required deadlines.
• Enter and maintain shipment information in company systems.
• Communicate daily with customers, agents, and internal departments regarding documentation requirements.
• Assist in resolving documentation discrepancies and customer inquiries.

What We're Looking For

You are organized, detail-oriented, and enjoy working in a fast-paced office environment where priorities can change throughout the day. This is a full-time, in-office position that involves working at a computer for most of the day preparing shipping documents, maintaining records, and communicating with customers and agents.

You take pride in producing accurate work, can manage competing deadlines, and are committed to providing excellent service to both customers and colleagues. You are comfortable working in a structured office setting, paying close attention to detail, and maintaining focus while handling a high volume of information.