F&B Lead

The Opportunity
Reporting to the Manager of Food and Beverage, Food and Beverage Lead will be responsible for limited administrative duties and support of the F&B Supervisor in the day-to-day supervision and operation of the department. Ensuring complete customer satisfaction with the destination experience at Red Shores by constant monitoring of employee interaction with guests and co-workers, enabling guest expectations to be met or exceeded. Based on business needs, the F&B Lead may also be required to fill in other duties such as cook, host, bartender or server.

Responsibilities:

Lead:

• Supervisor Staff
• Leading by example
• Jumping in when necessary
• Having hard conversations
• Effectively assist in the supervision of employees to be accountable for their roles and responsibilities and manage results generated from the performance of these accountabilities; Escalate formal coaching and counseling to Supervisors.
• Model the desired leadership behaviors while creating and maintaining an environment that fosters high employee engagement with front line employees.
• Assist in training employees, and recommend follow-up training if required, for all positions in the department.
• Assist in creating an environment that is customer-focused, and performance driven so that customer expectations are met and/or exceeded.
• Ensure scheduled staffing levels are met based on operational demands - replace sick calls, relocate staff to help if required and make decisions on early outs or cancelled shifts.
• Embed a mindset of continuous improvement into all aspects of their operations and interactions.
• Develop and build confidence and trust of employees.

Server/Host/Bartender:

• Work effectively with other kitchen staff, and hosts following instructions and communicating any concerns.
• Prepare the seating plan as per reservation bookings, staff working, and special requests.
• Be familiar with all menus / specials / promotions for responding to guest inquiries.
• Cover "after hours" and weekends.
• Balance cash received as well.

Experience & Qualifications:

• 1 -3 years of experience in a Leadership or Supervisory role in the Food and Beverage field.
• Responsible Beverage Certification.
• Food safety certification
• Developed skills and/or understanding of people management principles and practices.
• Demonstrated analytical and proven reasoning and planning skills to solve a range of strategic and practical problems.
• Experience in motivating others, building consensus, and resolving interpersonal challenges.
• Ability to define operational, functional or technology processes and direct the work performed by others.
• Consideration will be given to an equivalent combination of experience, training and education.