Front Desk Receptionist

Harbour City Eye is a growing ophthalmology practice led by two ophthalmologists dedicated to providing exceptional eye care. We are seeking a friendly, professional, and organized Front Desk Receptionist to join our team.

As the first point of contact for our patients, you will play an important role in creating a welcoming and positive patient experience. We are looking for a dependable, detail-oriented, compassionate, and team-oriented individual who thrives in a busy medical environment. We are also looking for someone comfortable using an electronic medical record (EMR), the phone, and other communication channels to keep the high-volume practice running on time.

The front desk receptionist will have expert problem-solving and interpersonal skills. The successful candidate will support the physician and the team to manage workflow and support patients. This position requires a high level of professionalism, as the successful candidate will be interacting with patients on a daily basis. The ability to maintain confidentiality and handle sensitive information is essential.

Key Responsibilities:

• Greet and check-in patients upon arrival
• Schedule and confirm appointments using the practice EMR and the phone system
• Handle incoming and outgoing correspondence, including phone calls, emails and e-faxes
• Collect and update patient information in electronic medical records
• Process and file medical records, lab results, and other documents
• General office management and procurement, including monitoring inventory and ordering medical supplies
• Maintain cleanliness and organization of the office area
• Assist with patient intake by supporting the medical care team in their duties and/or preparing examination rooms for patient visits

Please note that this job description is not exhaustive and may be subject to change based on the needs of the medical office.

Experience:

• Excellent communication skills, both verbal and written
• Strong attention to detail and accuracy in documentation
• Ability to multitask and prioritize tasks effectively
• Proficient in using phone systems for scheduling and managing appointments
• Previous experience working in a medical office or healthcare setting is preferred
• Familiarity/comfort with electronic medical records systems is preferred
• Knowledge of medical terminology and procedures is an asset

Compensation: We offer a competitive compensation package within the range of $20-$24.50 per hour. Placement within the range will be determined based on the successful candidate's experience, qualifications, and relevant skills.

We thank all applicants for their interest. Applicants will be evaluated on an ongoing basis until the position is filled. Please note that only candidates selected for interviews will be contacted.