Technical Analyst

Job Title: Technical Analyst

Location:Saint John, NB

Job Type:Full-time

Shift:Monday to Friday, 8am-5pm

Wage:$23.00-$28.00/hour

Job Overview

We are looking for an experienced IT professional to join our client's team. The ideal candidate must have hands-on experience in PC deployment with strong analytical skills.

Responsibilities

• Manage enterprise desktops, laptops, and mobile devices across Windows, macOS, and hybrid cloud environments.
• Deploy Windows 10/11 devices using Microsoft Intune and Autopilot.
• Provided Tier 2 support and resolved hardware, software, application, and network issues.
• Administer Active Directory and Microsoft Entra ID accounts, permissions, and access controls.
• Support Microsoft Intune, SCCM, Autopilot, Microsoft 365, Azure, and Microsoft Defender.
• Manage device imaging, user provisioning, and IT asset lifecycles.
• Automate administrative tasks using PowerShell scripting.
• Support iOS and Android devices through MDM solutions.
• Collaborate with infrastructure teams and vendors to resolve escalated incidents.
• Maintain technical documentation and improved IT support processes.
• Install and supported Document Routing Agent (DRA) on Kent Retail print servers across New Brunswick.
• Troubleshoot Microsoft Dynamics 365 POS issues, including scanning delays, transaction errors, synchronization gaps, and offline failures.

Requirements

• Experience providing Tier 2 IT support in an enterprise environment.
• Strong knowledge of Windows 10/11, macOS, and mobile device management.
• Hands-on experience with Microsoft Intune, Autopilot, SCCM, and Microsoft 365.
• Experience administering Active Directory and Microsoft Entra ID.
• Knowledge of endpoint deployment, device imaging, and asset management.
• Strong troubleshooting skills across hardware, software, applications, and networks.
• Experience with PowerShell scripting and task automation.
• Familiarity with Microsoft Azure, Microsoft Defender, SharePoint, and hybrid cloud environments.
• Experience supporting iOS and Android devices

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