AI Analyst

Purpose of position

The AI Analyst works collaboratively with business units to identify, design, build, and support AI-powered solutions using low-code platforms. The role bridges business stakeholders, Data & Analytics, and Software Development teams by promoting responsible AI adoption, providing user training and guidance, and delivering practical AI solutions while transitioning complex requirements to AI development teams when appropriate.

Key responsibilities

• Facilitate discovery sessions to identify business needs, opportunities, and AI use cases.
• Translate business requirements into user stories, solution requirements, and acceptance criteria.
• Assess and recommend appropriate AI solutions, including low-code agents and other AI capabilities.
• Identify use cases that exceed low-code platform capabilities and collaborate with developers and solution architects to define requirements for custom or advanced AI solutions.
• Design and configure AI agents, prompts, knowledge sources, workflows, and integrations using approved platforms.
• Collaborate with business and technical teams to define data, security, governance, and integration requirements.
• Develop and validate prototypes and pilot solutions with stakeholders.
• Test, deploy, and support AI solutions throughout their lifecycle.
• Monitor and optimize solution performance, accuracy, adoption, and business outcomes.
• Advise and train stakeholders on AI capabilities, limitations, and responsible use.
• Apply responsible AI, privacy, cybersecurity, accessibility, records management, and data governance requirements.
• Maintain knowledge of emerging AI technologies, platform capabilities, and industry best practices.
• Contribute to standards, reusable assets, documentation, and communities of practice for AI delivery.
• Perform other duties as required.

Required qualifications

• Experience with business analysis, requirements gathering, and process improvement.
• Ability to develop documentation, facilitate workshops, and support training and change adoption.
• Customer focus, initiative, strong planning and organizational skills, and a commitment to continuous learning.
• Ability to build and maintain strong working relationships across business and technical teams.
• English language fluency, both written and verbal (Must be able to communicate with English internal and external customers across the country).

Preferred qualifications

• Degree or diploma in Information Technology, Business Technology Management, Computer Science, Data Analytics, Business Analysis, or a related field.
• Knowledge of Microsoft Copilot Studio, Power Platform, and AI-enabled business solutions would be considered an asset.
• Knowledge of AI agent design, prompt design, knowledge management, and testing and validation practices would be considered an asset.
• Understanding of API integration concepts, MCP, governance, privacy, cybersecurity, and Responsible AI principles would be considered an asset.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.