Production Designer

Title: Production Designer

Employee Working Location: Hybrid (Canada)

Employment Status: Temporary Full-time (18 Months)

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Work closely with the Senior Designer to support the digital creation and maintenance of design assets (such as logos and infographics), as well print and digital products and publications (such as learner guides and online courses) according to the approved design concept.
• Work closely with the Digital Assets Specialist to support the digital creation and maintenance of our photos and videos according to the approved creative strategy, as well as the uploading of our assets in our digital asset management (DAM) site and ensuring metadata tags, copyright permissions, and legal requirements are kept up to date.
• Apply best practices in accessibility and user experience-specifically for user interface design, graphic design, and instructional design-to enhance product deliverables, particularly for online courses.
• Support the Digital Assets Specialist as needed to determine photo and video priorities, help in photo and video shoot planning and post-production, and provide on-set support.
• Perform publications/layout design for both publications (print and digital) in PowerPoint, MS Word, InDesign and Illustrator, as well as online courses in authoring tools, according to the approved content, media elements and dynamic interactions, and design assets and templates.
• Research accessible media and design trends, standards, and technologies to remain informed of changes in the industry.
• Collaborate with SMEs and Program Developers to identify media needs (images and videos) in our learning products and edit image files (photos, infographics, icons, graphs, etc.) as needed for use in our publications and online courses.
• Prepare and export design files for production in appropriate file types according to the print, digital, or online specifications.

What we are looking for:

• Qualifications include a minimum of 4-7 years experience and a 3-year college diploma or university degree in publications design, layout design, graphic design, visual communications, fine arts, or a related field and/or an equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom) and e-learning authoring tools, particularly Articulate Rise.
• Familiarity with learning management systems, such as D2L BrightSpace, and digital asset management systems would be an asset.
• Ability to adapt to new design trends, tools, and technologies.
• A high level of creativity and innovation to produce unique, informative, engaging, accessible, and user-friendly designs.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

Working conditions:

• Requires concentration, attentiveness, and attention to detail.
• The work pace is often unpredictable with significant time pressures.
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• Work will be conducted in a hybrid, office-like setting.
• May require occasional travel to safe locations; no exposure to adverse conditions.
• Work requires the ability to work to deadlines.
• Work requires interactions with dissatisfied clients and the resolution of complex client issues.
• Will be required to work extended hours during peak periods on short notice.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).