Distribution - Customer Supervisor

Job Title: Distribution Warehouse Supervisor

Location: Brampton, ON
Shift/Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Wage: $27.00 /hr.

We are seeking a Distribution Warehouse Supervisor to oversee day-to-day activities and lead the Customer Pickup Team. The role focuses on ensuring orders are picked, organized, and made available for customer collection accurately and on schedule, while promoting workplace safety, maintaining reliable inventory records, supporting operational efficiency, and delivering positive customer experience.

Job Duties:

• Coordinating shift schedules, delegating responsibilities, and supporting employee development through training, guidance, and performance reviews.
• Direct activities to ensure orders are handled efficiently and customers receive courteous, timely assistance.
• Collaborate with warehouse personnel to coordinate the preparation, inspection, and staging of customer orders according to pick up schedules.
• Confirm product quantities, order details, and required paperwork to ensure all transactions are accurate before merchandise is handed over.
• Organize pickup schedules and manage incoming customer traffic to minimize delays and maintain a smooth workflow.
• Investigate and address order-related concerns, including shortages, product damage, incorrect items, and fulfillment errors.
• Partner with company Sales, Customer Service, Distribution, and Transportation departments to resolve service concerns and ensure issues are addressed promptly.
• Evaluate employee attendance, work quality, productivity, and customer service performance, providing feedback and corrective guidance when necessary.
• Facilitate onboarding and ongoing training to ensure team members understand customer service expectations, warehouse processes, order handling practices, and workplace safety standards.
• Oversee inventory control practices within the pickup process and follow up on stock variances or order discrepancies.
• Maintain compliancy with workplace safety standards.
• Enforce company procedures, operational guidelines, and occupational health and safety policies throughout daily activities.
• Assist with general distribution functions, including receiving shipments, picking products, preparing orders, and supporting shipping activities as business needs arise.
• Prepare and communicate updates on daily operations, service challenges, inventory issues, order accuracy, and employee performance.
• Review and recommend process improvements that enhance order fulfillment accuracy, shorten customer wait times, and increase overall efficiency.
• Promote teamwork, accountability, and a service-oriented culture

Requirements:

• High school diploma or GED equivalent.
• 2-3 years of experience in a supervisory role
• Well versed knowledge of warehouse environments
• Strong knowledge of inventory management WMS and shipping software
• Excellent communication and leadership skills

We acknowledge that software used in our recruitment and selection process may have Artificial Intelligence components built in but confirm that all work assignment decisions are made by our expertly trained staff. The position advertised here is for an existing vacancy.