Counter Sale Representative

Counter Sale Representative

Position Summary

This position is responsible for serving walk-in customers and contractors, processing sales orders, completing keying and key cabinet preps, and ensuring inventory levels are maintained and organized. This role is a key customer service role that supports daily operations and contributes to revenue, customer relationships, and new customers.

Responsibilities

Counter Sales

• Greet and assist walk-in customers, contractors, and service technicians
• Provide product knowledge on doors, frames, hardware, division 10, and related items
• Prepare quotes and process sales orders, returns, and credits accurately
• Prepare small estimates for jobs that are ordered through the front counter
• Answer phone call inquiries and redirect calls accordingly
• Build strong relationships with repeat customers and service crews
• Maintain accurate pricing in the accounting software
• Maintain a clean, organized, professional counter and front-end area
• Accurately code front counter orders in the accounting system

Keying & Preparation

• Cut keys accurately according to codes or master key systems
• Maintain key machines and key room in clean and working order
• Ensure strict adherence to master key system security protocols
• Prepare key cabinets and cut job keys as per PM's keying schedule
• Prepare front counter orders for pick up ensuring everything is labeled and complete
• Record keying data accurately in the system

Inventory Control

• Maintain steady inventory levels
• Coordinate inventory use with PM's for projects that require products fast
• Conduct cycle counts and assist with full physical inventory
• Update system inventory when stock is received or taken
• Flag low-stock items and recommend replenishment levels
• Order approved stock replenishments
• Maintain organized shelves and bins

Secondary Responsibilities

• Support shipping/receiving during high volume periods
• Support hardware labeling during high volume periods

Performance Expectations

• Maintain high accuracy in keying, quoting, and inventory counting
• Provide fast, friendly, professional customer service
• Complete counter orders with minimal errors
• Keep the counter and inventory areas cleaned and organized
• Great attention to details