Senior Business Coordinator

Title: Senior Business Coordinator

Employee Working Location: Partially Virtual /Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Reporting to the Director, Business Support/IM/Quality & Enablement in CRC's Community Health Department, the Senior Business Coordinator supports the planning, delivery, and continuous improvement of programs and services. This role provides administrative and operational support, coordinates team activities, manages documentation and reporting, and helps ensure programs are efficient, compliant, and aligned with organizational goals. The Senior Business Coordinator also works with internal stakeholders, supports resource coordination, and contributes to improving service delivery and program outcomes.

In this role, you will:

• Support the planning, execution, and monitoring of programs/services, ensuring adherence to timelines, budgets, and quality standards.
• Coordinate technical support requests and ensure access to necessary resources.
• Organize and facilitate meetings, workshops, and key activities, ensuring proper documentation and follow-up.
• Develop and maintain documentation to ensure consistency across service line processes, and procedures.
• Provide administrative support to ensure efficient team operations, including responding to inquires on policies and procedures.
• Build and maintain a centralized library of operational standards, processes, guidelines, and tools.
• Ensure proper documentation, storage, and accessibility of program/service data for compliance and future reference.
• Prepare internal and external reports, including monthly, quarterly, and ad-hoc progress reports.
• Monitor compliance with program/service requirements, funding guidelines, and organizational policies.
• Support the development and dissemination of operational policies, frameworks, and tools.

What we are looking for:

• Qualifications include a minimum of 4-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and SharePoint as required.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Experience in program or service coordination, including the development and implementation of program or service plans, budgets, and evaluation activities.
• Ability to identify opportunities for process creation and/or improvement to enhance efficiency and effectiveness in service delivery.
• Fluency in English is required.

Working conditions:

• Hybrid work model with the expectation of some in-person-based and remote work.
• Requires concentration, attentiveness, and attention to detail.
• Ability to adapt to changes in work priorities and respond to time sensitive needs.
• Work requires the ability to work to deadlines.
• May be required to work extended hours during peak periods of short notice.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).