Applications Support Analyst

Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 65,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:
Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $13 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.
For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10
We're proud to have been named one of Atlantic Canada's Top Employers for 2026, for the fifth year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

We are currently looking for an Applications Support Analyst to join our Systems and Quality team. With a modern, cloud-first architecture and digitized work-environment, our Systems and Quality team takes pride in delivering innovative IT services and support to Provident10 employees and board members.

In this permanent role, you will be responsible for the provision of core application support services to internal stakeholders primarily through internal service requests, and the IT demand management framework. The Application Support Analyst will actively contribute to the ongoing core application enhancement and implementation activities and will be responsible for Technical Writing.

Your key activities will include:

• Responsible for the ongoing support and remediation of core application support, maintenance, enhancements, upgrades, and implementations.
• First point of contact for incoming core application service requests.
• Collaborate with users to test/validate software fixes.
• Track issues resolution against vendor SLAs to ensure compliance.
• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Draft existing and new Systems and Quality technical policies and procedures for technical and non-technical audiences.
• Work with users, vendors, and auditors to ensure system and user documentation fulfills the needs of a diverse set of audiences.
• Provide backup and support for data analysis activities.
• Report on support metrics including SLA tracking, escalations, etc.

What you'll bring to the role

• A bachelor's degree, or college diploma in application analysis development or related field, supplemented by up to five years of work experience in a related function. Equivalencies will be considered.
• Formal education in application / business analysis (IIBA) or project management (PMI) is considered an asset.
• 3-5 years core business application support, business analysis, and/or project management.
• Experience in prioritizing and understanding the lifecycle of documentation from pre-release through on-going maintenance.
• Experience with the software development lifecycle, with specific focus on business analysis, quality assurance, and technical writing. Development experience is considered an asset.
• Experience with Laserfiche, ServiceNow, and Sage is considered an asset.

Salary Range: $65,000 - 90,700

Application Deadline: Applications will be accepted until September 7, 2026. We will begin reviewing applications as they are received, and interviews will be scheduled with eligible candidates throughout the posting period. Early submission is encouraged.

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

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At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.