Administrative Services Representative (ASR) V

Administrative Services Representative (ASR) V
One regular unionized position
Flexible location, New Brunswick, Canada
$32.22 to $39.68 per hour based on a 40-hour work week
Competition # E22612-2026

At NB Power we are a team, committed to offering the best customer experience, ensuring energy security, and accelerating a sustainable clean energy transition. Why? Because we're New Brunswickers too, we care about our customers and future generations, and today we are actively looking for a new member to join us.

The Administrative Services Representative (ASR) V is responsible for coordinating the delivery of residential energy efficiency programs while ensuring an exceptional customer service experience. This role serves as a key point of contact for customers, supporting complex inquiries, resolving issues, balancing customer needs with program requirements and ensuring program targets are achieved. The ASR V also provides day-to-day leadership, coaching, and support to employees.

Key functions include:

• Coordinating and providing operational support for Energy Efficiency Services residential programs
• Ensuring effective delivery and day-to-day operation of incentive programs.
• Leading and supporting staff through work coordination, coaching, performance management, training, and development to ensure effective service delivery and achievement of program objectives.

Our ideal teammate will have:

• Post-secondary diploma
  OR
  High School Diploma or GED
• Four years of experience in customer service or in a customer-facing role, which includes responding to customer inquiries, resolving issues, managing competing customer needs, and delivering a high standard of customer service (those with a High School Diploma or GED will require two additional years of experience).
• Four years of experience in one of the following areas may also be considered (those with a High School diploma or GED will require two additional years of experience):
  • Human Resources
  • Business
  • Finance
  • Administration
  • Any other relevant field.
• Experience mentoring, training, or guiding others, coordinating work activities, serving as a subject matter resource, and supporting processes.
• Experience in administering processes or programs
• Experience in interpreting and applying policies, guidelines and procedures
• Strong customer service, organizational, communication and problem-solving skills
• Good working knowledge of the Microsoft Office Suite

An equivalent combination of training and experience may be considered. Subject to competition response, the minimum qualifications may be modified.

An Eligibility List generated from this competition may be used to fill future vacancies at the same level within a period of up to 12 months.

We care for our team, and as a member you will have access to:

• Health & Dental plans that provide flexible options to meet your needs
• Health Spending Account, allowing for further flexibility
• New Brunswick Public Service Pension Plan, offering retirement financial security
• Wellness options, including our Employee Family Assistance Program
• Benefits that allow for financial protection in the event it is needed
• Various options for paid or unpaid leaves
• Representation of the IBEW Local 37 Union
• Career development and growth throughout the organization
• Competitive wages

Could you be our next team member? Apply today!

Please ensure a resume and a copy of your degree/diploma/certificate are attached to your online application.

NB Power will accept foreign credentials if they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials

To be considered for this employment opportunity you must be eligible to work in Canada.

For questions concerning this job opening please contact Sonia Grenier at [email protected]

Please note that only applications submitted through the NB Power website will be considered, as the showing of our postings on various websites may not have been requested or approved.

Closing date: 11:59 p.m. AST, September 13, 2026

NB Power is an equal opportunity employer dedicated to workforce diversity.