IT Service Analyst

IT Service Analyst Department of Education and Early Childhood Development (EECD)

Permanent Position (Bilingual Essential in ENGLISH AND FRENCH)

Guide to bilingualism for employees - gnb.ca

Open Competition

Fredericton or Remote in New Brunswick

Interested in making a difference in our province? We encourage you to Choose GNB!

Who we are:

The Department of Education and Early Childhood Development (EECD) plays a pivotal role in advancing educational and operational excellence in New Brunswick through strategic digital transformation in both the anglophone and francophone educational sectors. Within the IT Strategy & Business Solutions (ITSBS) Branch, the IT Service Analyst provides operational IT support and technical expertise in the K-12 education environment, working at the intersection of EECD, Service New Brunswick (SNB), school districts, internal technical teams, and vendors.

This role helps maintain reliable, secure, and responsive digital infrastructure, systems, and tools that support educators, students, school staff, and departmental teams. The position contributes to service continuity, incident resolution, technical planning, and the successful implementation of education technology initiatives.

What you will do:

As an IT Service Analyst, you will coordinate operational support, investigate and resolve technical issues, and contribute technical expertise to K-12 projects and strategic initiatives. Your primary responsibilities will include:

• Provide day-to-day operational support for K-12 IT systems and services.
• Troubleshoot and resolve infrastructure, application, access, and connectivity issues.
• Coordinate system maintenance, upgrades, and security updates with minimal disruption.
• Document issues, resolutions, and trends to improve service reliability and knowledge sharing.
• Analyze incidents, determine root causes, and support timely resolution of service disruptions.
• Collaborate with technical teams, vendors, districts, and SNB to implement solutions.
• Contribute technical expertise to education technology projects and modernization initiatives.
• Support planning, testing, implementation, training, and adoption of new technology solutions.

Who you are:

You are analytical, service-oriented, collaborative, and comfortable working in a complex K-12 technology environment. You can translate technical concepts into clear and accessible language, apply structured troubleshooting methods, protect sensitive information, and manage competing priorities when digital services affect schools, educators, students, and departmental operations.

Need to Have:

• Two-year Information Technology diploma and 2-4 years of related experience, or an equivalent combination of education and experience.
• Experience supporting enterprise IT infrastructure, systems, applications, and Microsoft 365 services.
• Knowledge of access management, network, server, and operational support environments.
• Ability to investigate incidents, analyze issues, and identify root causes.
• Experience testing solutions, documenting resolutions, and coordinating with technical teams and vendors.
• Experience supporting system upgrades, security updates, technology projects, and service improvements.
• Strong communication skills with both technical and non-technical stakeholders.
• Understanding of information security, privacy, access controls, and data management practices.

Nice to Have:

• Experience supporting K-12, school district, or public-sector technology environments.
• Knowledge of Microsoft 365, cloud services, identity management, and enterprise IT infrastructure.
• Experience working with school districts, SNB, vendors, and cross-functional technical teams.
• Understanding of cybersecurity, system reliability, student information systems, and education technology services.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications and language capabilities to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Behavioural Competencies:

• Analytical Thinking and Judgment
• Client Service Orientation
• Effective Interactive Communication
• Relationship / Network Building
• Strategic Thinking
• Results Orientation

Technical Competencies:

• Technical troubleshooting and problem-solving.
• Knowledge of Microsoft 365, IT infrastructure, networks, and cloud services.
• Ability to manage system upgrades, security updates, and technology implementations.
• Strong documentation, communication, and stakeholder collaboration skills.
• Understanding of cybersecurity, privacy, access management, and data protection.
• Ability to analyze incidents, assess impacts, and coordinate effective solutions.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary:

Pay Band 3: $53,742 - $75,114 annually

Work environment:

• Office location: 250 King Street, Fredericton or Remote in New Brunswick
• Standard hours of work: Monday - Friday, 8:15 - 4:30
• We promote a scent-reduced environment

What can GNB offer you?

• Comprehensive benefits package which includes paid vacation, Health and Dental Plan, Life Insurance, Long Term Disability, and the New Brunswick Public Service Pension Plan.
• Opportunities for career growth, professional development and training
• Free access to Employee and Family Assistance Program (EFAP) and services
• 1 paid volunteer day per year to give back to your community
• 1.25 days/month of paid sick leave

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply:

We encourage applicants to apply online at www.ere.gnb.ca, or by email at [email protected], by September 13, 2026 indicating competition number 26-2000-016. This competition may be used to fill future vacancies at the same level.

Department of Education and Early Childhood Development
Human Resource Services
Place 2000, 250 King Street
Fredericton, N.B. E3B 9M9

We thank all those who apply; however, only those selected for further consideration will be contacted.

Equal Opportunity Employer

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, will be given preference at the time of selection. We are an Equal Opportunity Employer.

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