Travel Operations Coordinator

Join the Collins Tours Team!

Do you enjoy working with people, thrive in a fast-paced environment, and have exceptional organizational skills? Collins Tours is looking for a motivated and detail-oriented Travel Operations Coordinator to join our growing team.

At Collins Tours, we specialize in creating unforgettable escorted vacations across North America and around the world. Behind every successful tour is a dedicated team that ensures every detail is organized, every traveler is supported, and every experience exceeds expectations.

About the Role

As a Travel Operations Coordinator, you will play a key role in the daily operations of our office. This is a full-time position, offering 36-40 hours per week, with a rotating Saturday schedule. The hourly rate would range from $23-$27 per hour plus benefits depending on experience and education.

The ideal candidate is organized, adaptable, detail-oriented, and committed to providing outstanding customer service in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service to our valued guests.
• Assist clients with tour inquiries, bookings, payments, and general travel related questions.
• Support the day-to-day operations including, travel documents, itineraries, invoices, and passenger information.
• Coordinate with hotels, cruise lines, airlines, attractions, and other travel suppliers.
• Assist with tour administration, marketing materials, and office projects as required.
• Stay informed on industry updates, supplier changes, schedules, and travel requirements.
• Work closely with team members to ensure tours are organized efficiently and delivered with the highest level of service.

Qualifications

We're looking for someone who has:

• Post-secondary education in Travel and Tourism is considered an asset
• Outstanding customer service and communication skills.
• Excellent organizational skills and strong attention to detail.
• The ability to manage multiple tasks and meet deadlines in a fast-paced office.
• Strong computer skills, including Microsoft Office.
• A positive attitude, professionalism, and a willingness to learn.
• The ability to adapt quickly as priorities and industry requirements change.

Please submit your resume and cover letter to [email protected]

We thank all applicants for their interest; however, only those selected for an interview will be contacted.