End User Device Analyst

Service New Brunswick

Endpoint Device Analyst

R85-2026/27-256

Open Competition - Pay Band 3

Flexible location within New Brunswick

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick is seeking an Endpoint Device Analyst to support the Clinical Information Solution (CIS) transformation across New Brunswick. The role will support the selection, standardization, configuration, deployment, testing, documentation, and lifecycle management of endpoint and print devices used by clinical and administrative staff in healthcare facilities across the province.

This position will work closely with CIS, operational, clinical, and technical teams to gather and validate requirements, support endpoint and print deployment planning, contribute to testing and user acceptance activities, and help ensure endpoint solutions are aligned with clinical workflows, security standards, and operational needs.

KEY RESPONSIBILITIES

• Overnight travel throughout the province and on-site work is required as needed.

• Maintain accurate inventory and lifecycle tracking of endpoint and print devices across the province, including on-site inventory counting and processing.
• Collaborate with CIS teams to support the selection, standardization, and deployment of endpoint and print devices across New Brunswick healthcare facilities.
• Work with CIS, operational, and clinical teams during site visits to gather, document, and validate technical and clinical requirements for endpoint and print solutions.
• Contribute to the development and execution of testing strategies, including disaster recovery and clinical user acceptance testing (UAT).
• Support vendor evaluations, requirements gathering, project lifecycle activities, and process improvement initiatives.
• Perform testing, validation, and quality assurance of endpoint and print device configurations and deployments.
• Manage endpoint and print hardware lifecycle activities, including procurement, imaging, deployment, asset tracking, and secure decommissioning.
• Support continuous improvement of the end user experience through performance monitoring, feedback collection, and endpoint optimization.
• Develop and maintain technical documentation, including standard operating procedures (SOPs), configuration standards, and support processes.
• Troubleshoot and resolve advanced endpoint-related issues, escalating where appropriate.
• Monitor and report on endpoint and print health, performance, and compliance metrics.
• Support endpoint management platforms such as SCCM/Intune, including configuration, policy management, and deployment automation.
• Support physical and virtual endpoint platforms, including Windows OS, IGEL OS, Citrix, and related technologies.

• All other duties as assigned.

ESSENTIAL QUALIFICATIONS:

A Bachelor's degree in Computer Science, Technology, Business Administration, or a relevant discipline. An equivalent combination of education and experience may be considered.

Written and spoken competence in French and English is required.

Subject to the response to this competition, an equivalent combination of training and experience may be considered.

ASSET QUALIFICATIONS:

• Demonstrated experience supporting Windows and thin client endpoints, preferably in a clinical or healthcare setting.
• Demonstrated experience working with endpoint management tools such as SCCM, Intune, or equivalent technologies.
• Demonstrated experience working with itrix, Horizon, AVD. Windows OS, IGEL OS, and related technologies.
• Experience supporting and deployling endpoint and print solutions in healthcare environments, including familiarity with clinical workflows, healthcare policies, and operational practices.
• Technical documentation development, including SOPs, requirements documentation, test plans, test cases, and support documentation.

• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Visio, Outlook, and Teams.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Resumes should be in chronological order specifying education and employment in months and years, including relevant part-time and full-time employment.

OPERATIONAL REQUIREMENTS:

• Position is based in New Brunswick, Canada
• Overnight travel throughout the province and on-site work will be required as needed.
• Some weekday evening and weekend work hours may be required.
• Candidates must be available during working hours, Monday through Friday, 8:15 a.m. to 4:30 p.m. AST.
• Candidates must possess a valid provincial driver's license.

• Candidates will be required to undergo Criminal History Clearance prior to appointment.

Salary: $53,742- $75,114 annually – Pay Band 3 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before August 20^th , 2026 indicating competition number R85-2026/27-256. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.