Gift Shop Coordinator

Gift Shop CoordinatorDepartment of Tourism, Heritage and CulturePersonal Service ContractOpen CompetitionHopewell Rocks Provincial Park

Interested in making a difference in our province? We encourage you to Choose GNB!

Who we are:

We invite you to join the Hopewell Rocks Provincial Park team! Hopewell Rocks is New Brunswick's most popular natural tourist attraction and one of Canada's great natural wonders. Located on the shores of the Bay of Fundy, which is home to the highest tidal range in the world, Hopewell Rocks provides safe and inclusive opportunities to be in nature. We inspire wellness, enjoyment and education for all.

Hundreds of thousands of guests, including film crews, writers, photographers, and scientists from all over the world, come to walk the ocean floor, marvel at the sea stacks, and enjoy this amazing tidal phenomenon.

Join us! Help create memorable experiences that will last a lifetime for our guests.

What you will do:

The roles and responsibilities will include the following:

• Assisting the manager with planning and designing the gift shop layout, to maximize return on investment and achieve department goals
• Assisting the manager with researching new products and quickly responding to any new trends
• Assisting the manager with creating policies and procedures
• Assisting the manager with managing and maintaining staffing levels within the pre-approved budget
• Hiring and training new employees
• Scheduling, coaching, motivating and disciplining staff as required
• Working with current point-of-sale (POS) system to manage inventory
• Documenting any damaged product when receiving merchandise and contacting suppliers to request credits
• Recording any merchandise damage or shortages, including theft, that occur during the gift shop's operation
• Managing any price increases of merchandise
• Assisting the manager with attending local and out-of-province buying shows to find new and unique merchandise for the gift shop
• Creating employee workplans, providing all employees with regular feedback on performance, completing mid-season and year-end evaluations
• Overseeing the inventory of all merchandise and completing regular spot checks to compare POS counts with actual inventory on hand and identifying any shortages
• Promoting, training on, and enforcing all health and safety policies within the gift shop and throughout the park
• Documenting staff training and ensuring that all staff have reviewed and signed their handbooks
• Handling challenging customer service situations
• Completing any other office duties as required

Who you are:

You are an effective communicator with a passion for offering the best customer service available. You have strong organizational and multitasking skills You can deal with stressful situations and resolve problems independently.

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Required Competencies:

• Graduation from high school or GED
• A minimum of two (2) years of supervisory or management experience in a customer service environment
• An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Nice to have:

• Experience using Microsoft Office
• Experience hiring, scheduling, training, coaching and motivating staff
• Experience in cash handling and inventory control
• Valid Emergency First Aid/CPR certification

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Wage:

Pay Band 1 - $1,656.00 to $2,334.00 bi-weekly

Work environment:

• Office location: Hopewell Rocks Provincial Park
• Working evenings, weekends, holidays, shifts and variable hours
• Occasional travel throughout the province may be required
• We promote a scent-reduced environment

What can GNB offer you?

• Comprehensive benefits package which includes paid vacation, Health and Dental Plan, Life Insurance, and the New Brunswick Public Service Pension Plan
• Opportunities for career growth, professional development, and training
• Free access to Employee and Family Assistance Program (EFAP) and services

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply:

We encourage applicants to apply online at www.ere.gnb.ca, by mail at the following address, or by email at [email protected] by August 16, 2026, indicating competition number R18-2026/2027-046. This competition may be used to fill future vacancies at the same level.

Department of Tourism, Heritage and CultureHuman Resource Branch
Marysville Place, 4th floor
P.O. Box 6000, Fredericton, NB E3B 5H1
(506) 453-3115

We thank all those who apply, however, only those selected for further consideration will be contacted.

• Please note that a Criminal Record Check and Vulnerable Sector Check are required prior to appointment

As per the?Civil Service Act, veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

We are an Equal Opportunity Employer contributing to the creation of a more balanced workforce that reflects the diversity of the province by removing barriers to employment and providing individualized supports to designated equity group members.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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