Guest Experience Coordinator

Guest Experience Coordinator

Department of Tourism, Heritage and Culture

Personal Service Contract

Open Competition

Sugarloaf Provincial Park

Interested in making a difference in our province? We encourage you to Choose GNB!

Join us and be part of a team that shares a passion for nature, outdoor activities and enhancing visitor experiences at this beautiful and beloved destination!

Who we are:

Sugarloaf Provincial Park is one of New Brunswick's renowned outdoor destinations, offering breathtaking natural beauty and exciting recreational experiences year-round. Located in the heart of the Appalachian Mountain range, the park is a hub for outdoor enthusiasts, featuring a stunning network of hiking and biking trails, skiing opportunities, and a variety of family-friendly activities.

At Sugarloaf Provincial Park, we are dedicated to preserving the natural environment while providing exceptional services and memorable experiences for visitors. Our team thrives on fostering a welcoming atmosphere, serving as caretakers and ambassadors of this vibrant natural retreat. Whether it's adventure on the slopes, a peaceful walk in nature, or a relaxing overnight stay, the park is a getaway that connects people to the outdoors and promotes a sense of community.

What you will do:

Reporting to the Park Manager, the successful candidate will be responsible for planning, coordinating, and delivering recreational and special event programming that enhances the visitor experience at Sugarloaf Provincial Park.

The duties and responsibilities will include:

• Developing, organizing and implementing Park events and recreational activities
• Creating seasonal activities for visitors of all ages
• Coordinating the development and delivery of activities with supervisors and the Park Manager
• Coordinating event logistics, including equipment, supplies, facilities and permits
• Developing activities that promote the Park's natural and cultural resources
• Assisting in promoting events through social media, websites, posters and other communications
• Working with Tourism partners, community groups and local organizations
• Ensuring a safety action plan is prepared and approved prior to any activity
• Providing directions and support during program delivery
• Performing other tasks as required

Who you are:

To be successful in this role, you have a great respect for health and safety procedures and are able to work independently as well as part of a team. You are able to prioritize tasks and think critically.

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Required Competencies:

• Bachelor's Degree in Recreation Management, Tourism, Event Management, Outdoor Recreation, Education, Communications, Marketing, or a related field and a minimum of two (2) years of relevant experience OR a Post-secondary Diploma in Recreation Management, Tourism, Event Management, Outdoor Recreation, Education, Communications, Marketing, or a related field and a minimum of four (4) years of experience
• Experience in coordinating events, recreational programming, community engagement, or tourism-related activities
• Strong event planning and organizational skills
• Valid class 5 driver's license as issued by the Province of New Brunswick
• An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Wage:

Pay Band 3 - $2,067.00 to $2,889.00 biweekly

Work environment:

• Office location: Sugarloaf Provincial Park
• Working evenings, weekends, holidays, shifts and variable hours according to assigned schedule
• Occasional travel throughout the province may be required
• We promote a scent-reduced environment

What can GNB offer you?

• Comprehensive benefits package which includes 1.25 days/month of paid vacation, Health and Dental Plan, Life Insurance, and the New Brunswick Public Service Pension Plan
• Opportunities for career growth, professional development, and training
• Free access to Employee and Family Assistance Program (EFAP) and services

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply:

We encourage applicants to apply online at www.ere.gnb.ca, by mail at the following address, or by email at [email protected] by August 10, 2026, indicating competition number R18-2026/2027-043. This competition may be used to fill future vacancies at the same level.

Department of Tourism, Heritage and CultureHuman Resource Branch
Marysville Place, 4th floor
P.O. Box 6000, Fredericton, NB E3B 5H1
(506) 453-3115

We thank all those who apply, however, only those selected for further consideration will be contacted.

• Please note that a Criminal Record Check and Vulnerable Sector Check are required prior to appointment

As per the?Civil Service Act, veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

We are an Equal Opportunity Employer contributing to the creation of a more balanced workforce that reflects the diversity of the province by removing barriers to employment and providing individualized supports to designated equity group members.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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