Technical Analyst

Service New Brunswick
Technical Analyst
R85 - 2026/27-144
Open Competition – Pay Band 4
Flexible Location within New Brunswick
Multiple Positions

Working at Service New Brunswick is more than just a job — it is an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.
Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer?

At SNB, our people are at the heart of everything we do. We are:
• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With a province-wide presence, SNB is proud to be one of New Brunswick's largest IT employers—offering unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and leadership conferences.
Service New Brunswick is seeking an individual to join the Cybersecurity & Infrastructure Operations Branch within the Technology Services Division as a Technical Analyst.

Reporting to the Manager Device Services, the Technical Analyst will work as part of a team of professionals responsible for the daily operation and support of the enterprise desktop operating environment for the Government of New Brunswick. Responsibilities will include but are not limited to:
• Provide service to SNB clients and ensure processes and procedures are aligned to the SNB shared-services delivery model;
• Provide operational support to ensure the health of the corporate desktop operating environment;
• Provide assistance with system setup, installation, configuration and maintenance including but not limited to hardware, operating systems and desktop applications;
• Test and implement updates including but not limited to firmware, patches and application upgrades;
• Troubleshoot and resolve hardware, software, application and various IT equipment problems potentially engaging internal or external resources for solving complex problems;
• Monitor overall performance of the IT environment and make recommendations for improvement;
• Respond to client requests including incidents, requests for service and support, and potentially coordinate resolutions with internal or external resources;
• Act as a technical resource on various IT-related projects and initiatives;
• Document and maintain current systems, processes, and procedures; and
• Ensure that ITIL methodologies including Change, Incident and Problem Management are an aspect of all desktops operating environment support.

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science and a minimum of four (4) years of related experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with Enterprise Operating Systems - Microsoft Windows 10 & 11 Enterprise;
• Experience with Enterprise productivity and security software/tools – M365, Copilot, MS Defender, Bitlocker;
• Experience with Enterprise Device Management/Monitoring/Deployment tools –SCCM, Intune, Powershell;
• Experience with Active Directory, Group Policy administration;
• Experience with troubleshooting and resolving issues within Citrix thin client environments
• Knowledge of Enterprise Patch Management strategies and tools;
• Comprehensive experience and understanding of software packaging tools and strategies - SCCM, Intune, Flexera;
• Knowledge of DNS, DHCP, authentication and authorization
• Experience creating AD security groups and managing user access
• Experience with Incident Management software and queue management – Helix;
• VMWare products – VM Workstation, VDI;
• Experience in creating and managing standard operating procedures

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes evenings and weekends. The successful candidates will be required to be on call for after-hours support.

On occasion, some travel throughout the province may be required.

Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Coopération
• Results Orientation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Specialized Subject Matter Expertise and Knowledge
• Planning & Organizing Skills
• Consulting Skills

Salary: $59,046 - $82,576 annually – Pay Band 4 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before July 28, 2026, indicating competition number R85-2026/27-144. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.