Sr. Manager, Quality and Risk

Title: Sr. Manager, Quality and Risk

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Temporary Full-time (12 Months)

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Manager, Quality and Risk provides operational leadership to advance organizational and program and service risk and quality management. The role oversees the implementation of risk management, quality assurance and continuous improvement initiatives, ensuring the achievement of corporate standards, quarterly plans and performance targets. The Senior Manager leads a team responsible for planning, monitoring, evaluation, reporting, risk management and learning activities, offering expert guidance on workload balancing, reprioritization, and resource optimization. Additionally, the role collaborates with service lines and functional leads to embed quality and risk standards, enhance performance, and drive a culture of accountability, learning, and excellence across the organization.

In this role, you will:

• Lead the planning, coordination, and monitoring of quality assurance initiatives, ensuring alignment with organizational goals and timely achievement of deliverables. Rebalance priorities as needed and escalate risks or barriers to senior leadership when appropriate.
• Develop and implement quality management systems, policies, and standards to ensure consistency, compliance, and excellence in service and operational delivery.
• Provide leadership to a team of quality and risk professionals, including recruitment, onboarding, performance management, coaching, skills development, and succession planning to foster a high-performing and resilient team.
• Drive a culture of continuous improvement and innovation by identifying trends, systemic issues, and opportunities, and leading initiatives that enhance efficiency, effectiveness, and client satisfaction.
• Act as a subject matter expert and internal advisor on quality assurance, providing guidance and solutions to cross-functional teams and influencing decision-making at the senior leadership level.
• Maintain strong internal stakeholder relationships, establishing feedback loops and satisfaction mechanisms to ensure quality initiatives are responsive, collaborative, and aligned with evolving needs.
• Lead the development of operational risk tools, training, reporting and processes to ensure compliance to Corporate Risk Standards and risk management best practices.
• Monitor and report on key quality indicators and outcomes, using data and performance metrics to inform decisions, guide resource allocation, and demonstrate the impact of quality initiatives.
• Lead the development and delivery of training and capacity-building programs to embed quality and risk principles across the organization and support broader organizational learning objectives.
• Ensure compliance with relevant regulatory, accreditation, or industry standards, and lead audits, reviews, evaluations, and continuous readiness efforts as required.
• Identify and manage operational risks related to quality and escalate issues requiring higher-level decision-making.

As a Senior Manager at CRC:

• Set team performance and development objectives, establish workplans, monitor performance, resolve conflict and provide
  coaching and feedback.
• Contribute to unit operational, budget and workforce planning and support ongoing monitoring and reporting.
  Identify, plan, design and adjust service standards, methods and processes to continuously improve and respond to current and future needs.
• Communicate and influence work methods, processes, service delivery, and change amongst team and with stakeholders within own department and other departments/service lines.
• Participate in workforce planning, talent acquisition, and succession planning initiatives to ensure a robust pipeline of talent.
• Ensure compliance with policies, procedures, and regulatory requirements, and manage risks within their area of responsibility.
• May work with vendors and/or partners, ensuring expectations are met and outcomes are achieved to budget and on time.

What we are looking for:

• Qualifications include a minimum of 6-9 years experience and a 3-year college diploma or university degree in public or business administration, international development, humanitarian response or evaluation or a related field and/or an equivalent combination of education and experience. May require a graduate diploma/degree in a related field and/or a professional degree, certification, or designation.
• Requires expertise in a specialized discipline or broad experience across fields, along with an understanding of interconnections between processes and business units to provide effective leadership.
• Leadership and team management skills with the ability to resolve conflicts and inspire, motivate, and engage teams to achieve program/service objectives.
• Experience applying quality and risk management methodology to a variety of contexts.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Demonstrated experience in process management and continuous improvement methodologies, with the ability to analyze workflows, identify inefficiencies, and implement solutions.
• Strong skills in data analysis and reporting to support evidence-based decision-making and performance monitoring.
• Ability to identify complex problems, conduct deep analysis in unfamiliar areas, predict outcomes, and develop innovative,
  collaborative solutions by balancing technical inputs with strategic objectives.
• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations.

Working conditions:

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).