Sales Support Representative

Job Title : Sales Support Representative

Location: Moncton, NB

Shift: Monday to Friday, 8am-5pm

Wage: $28.85/hour

Job Overview

We are seeking a motivated and customer-focused Sales Support Representative to join our client's growing Sales team in Moncton, New Brunswick. If you are an enthusiastic, self-driven professional who thrives in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Provide exceptional customer service by maintaining a professional and positive attitude while responding to inbound calls and inquiries.
• Collaborate effectively with internal departments, manufacturers, and purchasing personnel to ensure seamless service delivery.
• Support the sales team by preparing, processing, and following up on customer orders and quotations, including requests from Occupational Therapists.
• Monitor pending orders and customer requests to ensure timely resolution and an outstanding customer experience.
• Prepare and manage pick tickets and packing lists for delivery orders.
• Accurately enter and maintain data within company software systems, tracking order status, approvals, and conversions.
• Track and manage demonstration and evaluation inventory to ensure availability and accountability.

Qualifications

• High school diploma (Grade 12) or equivalent.
• Minimum of one year of experience in a sales support, customer service, or client-facing role.
• Fluency in both English and French is required
• Experience in the home medical equipment industry and/or a sales support environment is considered an asset.
• Basic knowledge of medical terminology is an asset.
• Proficiency with Microsoft Office Suite.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.
• Excellent verbal and written communication skills with a professional and customer-focused demeanor.