Client Service Coordinator

Title: Client Service Coordinator

Employee Working Location: In-person (Victoria, BC)

Employment Status: Casual

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role you will:

• Provide exceptional customer service in a busy office environment
• Manage incoming calls on a multi-line telephone, which includes voicemail management
• Accurately enter information into a database and process requests with a high degree of confidentiality
• Support volunteers in their regular duties
• Liaise with health care professionals
• Select appropriate equipment from a warehouse and ensure referral completeness
• Regularly use computer applications such as Microsoft Teams, Outlook, and Excel
• Manage referral volume and schedule equipment pick-up with clients as well as processing requests for taxi and courier pick-up
• Contact clients about outstanding equipment to ensure inventory replenishment

What we are looking for:

• A minimum of two (2) years client service experience, particularly in an office environment
• Experience working with volunteers is an asset
• Experience working with diverse populations and an understanding of cultural issues
• Proficiency in Microsoft Office Suite; experience with databases and multi-line telephones are an asset
• The ability to calmly and flexibly manage multiple priorities
• Strong written and verbal communication skills in English
• Strong interpersonal and organizational skills
• A flexible schedule that can accommodate short notice shift coverage

Working conditions:

• All work will be performed in an office and warehouse hybrid environment which will require the use of closed-toe shoes at all times.
• The ability to lift up to 50 Ibs
• This is a casual position. Hours are not guaranteed and will vary. Hours will be allocated on an as-needed basis to meet operational requirements.
• Shifts may vary from 3 - 7 hours and will be performed between 8:30am and 4:30pm Monday through Friday.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC) and a Ministry of Justice (MOJ) background check.