Clinical Assistant

To Apply: Please complete and submit our online application at https://jbtmz.me/s/?e=jvPV0yzB. This will be the only accepted form of application for this position. Incomplete applications will not be considered. This position is not suitable for someone looking for summer student employment. Applications will be reviewed upon receipt. Insight Optometry thanks all interested job seekers for their interest. Only those candidates shortlisted will be contacted for interviews.

Full time: shifts can be between 4 to 12 hours, and will vary Monday - Saturday, as early as 7:30 am, and as late at 7:30 pm.

Contracted Benefits:

• After 3 months:
  • Medical and Dental Insurance (including Healthcare Spending account and EAP)
  • Life and Long term disability Insurance (including Accidental Death and Dismemberment Insurance)
• After 6 months:
  • Internal Eye Care benefits
  • Paid Vacation & Personal Time
  • Production bonus
• After 1 year:
  • Pension plan with employer contribution

Position Summary

Our Clinical team is instrumental in creating the welcoming, professional and efficient experience we commit to each visitor of Insight Optometry. The clinical assistant role begins with guiding each patient through the preliminary steps of their eye exam. Employing effective communication with our patients and our entire team, our assistants ensure a comfortable and thorough experience in our healthcare first patient centred environment. Flexibility and teamwork is key in adapting to individual patient needs, to a varying task load and to changes in schedule, in order to meet the needs of both the patients and professionals.

Key Responsibilities/Accountabilities

• Greeting and welcoming patients in a friendly and professional manner
• Providing instructions and conducting preliminary tests
• Updating personal health history and maintaining accurate patient records
• Maintaining and cleaning instruments, equipment and clinical areas in between each patient
• Assisting the optometrist during eye examinations
• Addressing patient inquiries, and providing education on things like home treatments for dry eyes
• Collaborate effectively with colleagues to ensure seamless patient care and office operations
• Follow protocols to handle sensitive information and maintain confidentiality and security
• Clinical opening & closing procedures

Education / Certification / Requirements

• Highschool diploma minimum; additional certification in healthcare associated fields or equivalent.
• Experience in a fast-paced customer/patient facing service delivery environment required.
• Experience as a receptionist or similar, preferably in a healthcare setting considered an asset.

Skills/ Knowledge / Competencies Required

• Exceptional interpersonal skills, verbal and written communication skills - able to tailor communications to suit different audiences
• Proficiency with Microsoft Suite, and good comfort level with navigating digital platforms
• Problem solving - using creativity and innovative thinking to find answers and determine solutions
• Ability to work independently, take initiative, and demonstrate leadership
• Skilled at time management and organization, with a strong attention to detail
• Flexible and adaptable to changing tasks and schedules
• Strong teamwork skills and the ability to collaborate effectively with colleagues
• Friendly, caring, professional demeanor with a focus on patient care

Working Conditions

Fast-paced, busy office environment requiring frequent communication with patients and team members. The role involves regular movement throughout the workspace, including periods of standing and walking. Some physical contact with patients is required as part of providing care and support. Scheduled shifts vary and rotate among the team to reflect coverage for our full office hours: Mon-Thurs 8am-7pm, Fri 8am-6 pm, Sat 9am-2pm (excl. Holidays & Saturdays from July-Sept)

Other benefits:

• Closed on Holidays
• Social Committee sponsored events (highlights: Halifax Wanderers Games, Trivia Night, Board Game Night, Sailing, Curling, Bowling…)
• Family discount on products and services
• Access to gym facilities
• Coffee & Tea always available. (Often there are snacks!)
• Annual Salary and performance reviews
• Attendance bonus program
• Opportunities for continuous learning and skill development

Easily access many Halifax Transit routes

Member of the Downtown Halifax Business Commission

Active supporter of community events and charities that are important to our staff, as well as our annual sponsorships of organizations such as: Phoenix Youth Services, Canadian Diabetes Association, CNIB, and The Tema Foundation, to name a few.