Benefit Payment Agent

WorkSafeNB is looking to hire an 18-month Bilingual written and spoken casual full-time position of Benefit Payment Agent. Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible.

Reporting to the Team Lead, Benefit Payment Services, the Benefit Payment Agent will be responsible for calculating benefits, allowances, and awards for injured workers, including wage reviews, long-term assessments, and Permanent Physical Impairment (PPI) awards. They will evaluate income data from various sources, applying relevant policies, and ensuring accurate loss of earnings calculations. Strong communication skills are essential for collaborating with internal teams and external stakeholders, such as employers, injured workers, and third-party representatives. Additionally, they will ensure compliance with internal guidelines and resolve any discrepancies or missed payments.

Salary And Hours Of Work:
Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week, 7 per day. Monday to Friday between 8:00-5:00 PM.
The hourly rate for this position is $30.28. CUPE 1866 employees receive Step 1 of the pay band for the position appointment.

Responsibilities

Performing initial benefit calculations, including 12-week wage reviews, annual reviews, and long-term disability assessments. Calculating cost transfers, care allowances, weekly allowances, and Permanent Physical Impairment (PPI) awards. Processing Gradual Return to Work evaluations and apply TD1 exemptions.
Processing calculations related to Canada Pension Plan Disability (CPPD) benefits and employer disability insurance (e.g., Sunlife). Evaluating how injured workers' receipt of CPPD benefits, employer disability benefits, and other supplemental incomes affect WorkSafeNB loss of earnings calculations and benefits.
Handling internet payments, regular loss of earnings (RLOE) payments, salary payments and corrections, as well as inter-jurisdictional payments. Proactively identifying and resolving any missed payments.
Collecting wage and income information from various sources such as the Canada Revenue Agency, T4 slips, and Records of Employment. Reviewing and assessing documents to ensure accuracy and completeness for loss of earnings calculations, applying appropriate analysis as required.
Engaging with Managers, Team Leads, Benefit Payment Specialists, Claims Adjudicators, Case Managers, Medical Aid and Disability Coordinators, and Quality Management Services teams to ensure seamless information flow and decision-making. Liaising with employers, injured workers, and third-party representatives (e.g., disability insurers, Employment Insurance, Social Development) to provide accurate information and support the claims process.
Ensuring proactive and transparent communication across all channels, addressing questions and providing updates to both internal and external stakeholders to enhance collaboration and service delivery.
Other duties as required based on operational needs or specific project requirements.

Qualifications

A one (1) year post-secondary diploma or certificate in office administration, business, or a related field.
One (1) year of relevant experience.
Proficiency in Microsoft Word, Excel, Outlook, Teams, SharePoint, Case Management system, and Adobe Acrobat Pro to handle documents, communications, and workflow processes efficiently. Strong mathematical and analytical skills to accurately calculate benefits, including interpreting multiple income sources, timeframes, and applying relevant policies and legislation to determine compensation for injured workers. In-depth knowledge of policies, legislation, and directives related to benefit calculations and workers' compensation to ensure compliance and provide accurate information.

An equivalent combination of education, training and experience may be considered.

Competencies:

Adaptability
Ensuring Accountability
Teamwork and Collaboration
Client-focused Service
Information Gathering and Processing
Digital Literacy
Resilience
Analytical Thinking
Problem Solving
Enabling Communication

Written and spoken competence in English and French is required.

Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible.

If you are interested in pursuing this opportunity with WorkSafeNB, please apply online at www.worksafenb.ca by June 24, 2026.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

About Us
The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.