Outbound Patient Coordinator

OVERVIEW

Our Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.

KEY RESPONSIBILITIES

Lead Outreach & Follow-Up

• Contact all new leads within the target response window.
• Conduct outbound calls adapting to each individual.
• Simultaneously enter call notes and lead data in real time during each conversation.
• Follow a structured multi-touch sequence for lead follow-up.

• Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.

QUALIFICATIONS

Required

• Minimum 1 year of outbound sales or appointment-setting experience, preferably in a healthcare or wellness setting.
• Clear, articulate spoken English - must project professionalism and trust over the phone.
• Demonstrated ability to talk and type simultaneously; strong typing speed and accuracy to keep up with live call documentation.
• Advanced computer fluency.
• Strong proficiency in Microsoft Excel.
• Experience with Go High Level CRM; pipeline management, workflow automation, and lead tracking is an asset.
• Highly organized with strong attention to detail and the ability to manage a high-volume lead pipeline with minimal oversight.
• Positive, coachable attitude and willingness to follow scripts and incorporate feedback.

Preferred

• Background in healthcare, anatomy, physiotherapy, or a related health science field, understanding of musculoskeletal conditions and patient concerns is a strong asset.
• Experience with Jane App for scheduling and patient communications.
• Experience in a Medispa, chiropractic, physiotherapy, or sports medicine environment.