Client Experience & Success Coordinator

Client Experience & Success Coordinator
Fredericton, NB | Full-Time | In-Person

NOTE: Specific application instructions at end of job post

At Blueprint Cabinets (https://www.blueprintcabinets.ca/), we saw a gap between overpriced custom kitchens and cheaply built big box cabinets, so we built a company right in the middle. Better construction, better value, faster timelines, and no industry nonsense. A smarter way to buy cabinets.

We're obsessed with communication, customer experience, transparency, and making the entire process easier than people expect. Our process has been a hit and we're growing rapidly. We launched in January of 2026 and exceeded our year-one projection within our first 3 months.

We plan to dominate the cabinet landscape throughout Atlantic Canada and we're looking for a Client Experience & Success Coordinator to join our team at this pivotal moment.

Our Core Values:

• Communicate Before You're Asked
  We don't wait for customers or teammates to chase us for answers. We keep people informed, set clear expectations, and proactively communicate every step of the way. Great communication builds trust and removes stress.
• Be the Person Who Handles It
  If something needs to get done, we step up. We take responsibility, solve problems, and follow through. We don't pass the buck, point fingers, or hide behind job descriptions.
• Create an Experience Worth Talking About
  We believe buying a kitchen should be exciting, not overwhelming. We go above and beyond to surprise, delight, educate, and support our customers. Every interaction is an opportunity to create an experience people genuinely want to tell others about.
• Help People Make Smart Decisions
  We are consultants first and cabinet sellers second. We provide honest advice, share our expertise, and recommend what we genuinely believe is best for the customer. Our goal is to help people avoid costly mistakes and feel confident in their decisions.

This Is NOT A Typical Customer Service Job

This is not a receptionist position or a traditional administrative role. You'll be one of the first people customers interact with when they visit our showroom, call our business, or inquire online. You'll help create an experience that makes people feel cared for, listened to, and confident that they've chosen the right company.

You'll help keep projects organized. You'll gather information. You'll follow up. You'll solve problems. You'll help improve systems. You'll help us move faster. And as we grow, your role can grow with it.

Who We Are Looking For

The number one trait we're hiring for is: Organization.

Not "pretty organized." Not "tries their best." We mean hyper organized. The type of person who naturally:

• Takes notes without being asked
• Documents conversations
• Follows up when others forget
• Notices missing information
• Keeps multiple projects moving
• Creates systems instead of complaining about problems
• Enjoys creating order from chaos

You're the type of person who gets satisfaction from knowing exactly where things stand. You probably hate when things fall through the cracks. You probably get frustrated when people don't communicate and you probably notice details that other people miss.

What You'll Actually Be Doing

Your primary mission is helping us deliver an exceptional customer experience while streamlining and expediting our design, quotation, sales and delivery processes. That means things like:

Customer Communication

• Responding to leads to track down missing information.
• Gathering project information for various sources.
• Answering questions.
• Making customers feel comfortable and informed.

Showroom Support

• Greeting visitors
• Showing customers around the showroom
• Helping customers understand the process
• Booking appointments for sales and design staff.

Project Coordination

• Collecting measurements and plans
• Organizing customer information
• Preparing information for quotes and design work
• Helping keep projects moving forward
• Relaying information between teams.
• Expediting our turn around times.

Continuous Improvement

• Improving systems
• Looking for bottlenecks
• Suggesting better ways to do things
• Helping us build a better customer experience

No two weeks will look exactly the same. And that's exactly how we like it.

The Type Of Person Who Thrives Here

You'll probably fit in well if:

• You genuinely enjoy helping people
• You ask lots of questions
• You communicate clearly
• You follow through on commitments
• You take ownership
• You learn quickly
• You are comfortable with technology
• You like improving systems
• You enjoy being trusted with responsibility
• You are comfortable working independently
• You are PASSIONATE about cabinetry and what we offer.
• You enjoy helping on marketing and don't being on camera.

Bonus points if you have experience in:

• Kitchens
• Renovations
• Construction
• Hospitality
• Project coordination

But experience alone won't get you hired. Character matters more. If the words "that's not in my job description" have ever left your mouth, then you need not apply. To be successful here you will need to take ownership.

Technology Matters Here

Most cabinet companies still operate like it's 2001. We don't. We actively use:

• AI
• Automation
• Digital systems
• A network of team members all over the world.

You'll use technology every day. You'll use AI to help process information, summarize notes, organize conversations, improve workflows, and work more efficiently. You do NOT need to be an expert. But you do need to be excited to learn. If new technology scares you, this probably isn't the right fit.

What Success Looks Like

A year from now:

• Customers are being contacted quickly
• Nothing is slipping through the cracks
• Our team has everything they need to process quotations and designs efficiently
• Customers rave about their experience
• Internal systems are stronger
• The showroom runs smoothly
• BluePrint Cabinets continues growing

And you'll have played a major role in making that happen.

Growth Opportunities

We're hiring for today's role, not tomorrow's role but the right person could eventually grow into:

• Client Experience Manager
• Showroom Manager
• Operations Manager
• Customer Success Leader

As BluePrint grows, new opportunities will be created. We're looking for someone who is passionate about what we do and wants to grow with us.

Compensation & Benefits

• $50,000 starting salary
• 15 flex days per year (vacation and sick time)
• All public and statutory holidays off
• Gym membership
• Branded BluePrint apparel for daily wear
• Direct mentorship and training
• Massive Cabinet discounts
• Future advancement opportunities
• Potential future profit-sharing opportunities for the right long-term team members

This Job Is NOT For Everyone

You probably won't enjoy working here if:

• You dislike technology
• You struggle with organization
• You avoid follow-up conversations
• You need constant supervision
• You dislike change
• You struggle with multiple priorities
• You often say "that's not my job"
• You are uncomfortable being held accountable
• You prefer doing things the same way forever
• You hate being on camera

We're building a modern company, this requires people who are willing to grow.

How To Apply

Attention to detail matters a lot to us.

Please follow these instructions exactly.

Email your application to: [email protected]

Use this exact subject line: BluePrint Cabinets Sells Amazing Cabinets

Answer this question: What is one thing you noticed after spending 15 minutes researching BluePrint Cabinets online?

Attach your resume & cover letter.

Submit a short 2-4 minute video using loom, screenpal, zoom recording, google meet recording, or even your phone, answering the following four questions:

1. Tell us about a time when you had multiple competing priorities and everything felt chaotic. How did you stay organized?
2. Tell us about a customer interaction you're proud of. What happened and what did you do?
3. Imagine Patrick is away meeting a client and a homeowner walks into our showroom. What would your ideal interaction with that customer look like?
4. What excites you about working at a growing company rather than a large established organization?

If you're looking for an easy job, this probably isn't it. If you're looking for a great challenge and opportunity to grow, contribute, learn, and help build something special, we'd love to hear from you.