Student Success Representative, One Stop
Acadia University - 2 Jobs
Wolfville, NS
Job Details:
Benefits:
Position: Student Success Representative
Department: One Stop
Position Type: SEIU Clerk 4, Full-time
Date Posted: June 1, 2026
Application Deadline: June 5, 2026 at 11:59 PM
Competition #: 26-09-AU
Salary: $59,675 per annum (SEIU Clerk 4)
Benefits: Our total compensation package includes a defined benefit pension plan, health and dental plan, Telemedicine with Greenshield Health, health spending account, life insurance, optional life insurance, AD&D insurance, long-term disability insurance, employee and family assistance program, tuition discount for employees and their dependents, free gym facility membership, 3 weeks vacation increasing with years of service, university paid holidays including winter break closure.
Acadia University seeks four Student Success Representatives for its newly created One Stop Department, including one designated Student Success Representative position. One Stop is Acadia's centralized hub that consolidates many essential student services in one department eliminating the need for students to navigate multiple offices across campus. These positions will serve as the primary frontline advisors and problem-solvers for students and visitors navigating the University. The One Stop Department has been established to deliver exceptional service throughout the student journey, from admission to graduation, and will play a key role in shaping the student experience.
The Student Success Representatives will act as strategic student ambassadors and trusted liaisons to internal departments. They will provide comprehensive guidance and support across admissions, registration, student accounts, residence accommodations, academic policies, and student services. Given the integrated nature of enrolment and financial systems, the Representatives will work extensively within shared databases and technology platforms to process information, resolve issues, and respond to inquiries efficiently and accurately.
Specific responsibilities include:
- Provide expert-level advice, guidance, and problem-solving support to address a wide range of student needs.
- Serve as a primary frontline contact for diverse students, families, visitors, faculty, and staff through in-person service, phone, email, web chat, and written correspondence.
- Deliver accurate and timely information regarding admissions, registration, housing, scholarships, financial aid, and student accounts.
- Interpret and explain University policies, procedures, regulations, and academic calendar requirements.
- Facilitate seamless access to University resources by advising, referring, and, when appropriate, personally assisting students in connecting with services and supports.
- Maintain current knowledge of student programs, services, resources, and support systems, including how they are accessed.
- Support residence room changes and withdrawal processes, including fee assessments, meal plan adjustments, and communication of applicable costs and deadlines.
- Issue official academic and financial documents, including transcripts, enrolment verifications, tax receipts, and other institutional records.
- Process and reconcile sensitive financial transactions, including tuition payments, awards, refunds, wire transfers, with a high degree of accuracy and accountability.
- Advise students on scholarship and award eligibility, funding opportunities, and the impact of academic performance and registration status on financial aid and awards.
- Process application fees, deposits, refunds, award entries, and other student-related transactions.
- Develop, maintain, and continuously improve student-facing resources, including knowledge base articles, FAQs, forms, and procedural documentation.
- Collaborate with academic and administrative departments to coordinate services, verify information, and enhance service delivery.
- Prepare, maintain, reconcile, and validate data for internal and external reporting requirements.
- Lead the preparation and delivery of presentations and training for faculty, staff, and student audiences regarding One Stop services and processes.
- Support system testing and troubleshooting.
- University degree required; or significant directly related training, and experience may be considered. Training and experience in customer service, student services, student accounts, financial administration, conflict resolution, or related fields would be considered an asset.
- Demonstrated commitment to service excellence and the ability to build positive relationships with students, faculty and staff.
- Demonstrated understanding of inclusive, culturally responsive, and trauma-informed service practices when working with equity-deserving populations.
- Ability to recognize how systemic barriers such as language access, financial precarity, or disability may affect a student's ability to navigate services.
- Strong interpersonal and communication skills, with the demonstrated ability to build rapport, listen actively, and engage respectfully with students from diverse cultural, social, and lived-experience backgrounds.
- A commitment to fostering an inclusive, respectful, and welcoming environment is essential.
- Experience processing and reconciling financial transactions with a high degree of accuracy, attention to detail, confidentiality, and accountability.
- Experience interpreting and applying policies, procedures, regulations, and business processes to resolve inquiries and achieve positive student outcomes.
- Strong organizational and problem-solving skills, with demonstrated sound judgment, attention to detail, and the ability to manage competing priorities and multiple deadlines in a fast-paced, high-volume environment.
- Demonstrated ability to work independently with minimal supervision while contributing effectively within a collaborative and team-oriented environment.
- Advanced digital literacy, including proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams, and PowerPoint), and the ability to quickly learn and effectively utilize specialized software systems such as Colleague (student information system), Slate (admission and recruitment CRM portal), StarRez (residence portal), CS Gold (student access portal), Access, Simplicity Advocate, and other institutional technologies. Knowledge and experience in Colleague Financial and Student will be asset.
For further information or to request a detailed job description, please contact Elektra Papadogiorgaki at [email protected].
TO APPLY: Internal candidates (members of SEIU Local 2) must apply by June 5, 2026. Applications from external candidates are also encouraged; however, consideration is dependent upon result of internal competition. One of the four Student Success Representative positions is a designated opportunity intended to support Acadia University's commitment to equity, diversity, inclusion, and accessibility. Applicants for the designated position must self-identify by completing the Employment Equity Voluntary Self-Identification Form as members of an equity-deserving group, such as Indigenous peoples, African Nova Scotians, persons with disabilities, visible minorities, women, persons of any minority sexual orientation or gender identity, and such other groups as may be designated by any federal or provincial employment equity legislation. Self-identification information will be kept confidential and used solely for the purposes of this hiring process.
To apply for this opportunity, click on the "Apply Now" button and upload your cover letter, resume, and professional references. Applicants are encouraged to describe in their cover letter how their experience, skills, knowledge, attitude, and approach to service would support a welcoming, equitable, inclusive, and student-centred One Stop environment. Internal candidates (members of SEIU Local 2) should also upload a job posting application form.
Acadia University acknowledges that we are in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq. This territory is covered by the "Treaties of Peace and Friendship" which the Mi'kmaq, Wəlastəkwiyik (Maliseet), and Passamaquoddy Peoples first signed with the British Crown in 1726. The treaties did not deal with surrender of lands and resources but in fact recognized Mi'kmaq and Wəlastəkwiyik (Maliseet) title and established the rules for what was to be an ongoing relationship between nations. Acknowledging the land that we are on, means that we are working towards decolonization across campus.
Acadia University is strongly committed to employment equity and diversity in the workplace and welcomes applications from racialized persons / persons of colour, Black and African Nova Scotians, women, Indigenous / Aboriginal People of North America, persons living with disabilities, 2SLGBTQIA+ community members, and others who may contribute to the further diversification of ideas.
As part of your application, you will be invited to complete a brief Employment Equity Voluntary Self-Identification Form. This form is voluntary.
If you require any accommodations at any point during the application and hiring process, please contact [email protected].
Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
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