Service Administrator

Career Opportunity
Service Administrator
Dieppe, NB

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The Service Administrator position is located in our Dieppe, NB office with a focus on supporting and facilitating the Service and Project team. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. This role reports to the Administration Supervisor and is responsible for assisting in client database entry and maintenance in our computer-based program (JD Edwards). Duties and requirements include but are not limited to- professional customer service and phone etiquette, dispatching work orders, entering purchase order requests, weekly service technician time entry closing work orders, managing work order back log, and completing through to invoicing the customers for demand service work completed as well as assisting with the service accounts receivable report.

Summary of Duties:

• Support the service line (dispatch, opening work orders, creating PO's, service calls and general customer inquiries)
• Engagement and support for NB service shared general inbox
• Open new vendors and customers in JD Edwards
• Open/manage work orders (WO)
• Open/manage purchase orders (PO)
• Weekly service time entry
• Demand work order life cycle-set up, review, invoicing, pricing (as required per customer) and gross margin report review and maintenance
• Prepare technician S4 recommendations (pricing/proposal generation, delivery to client, follow up for client approval and dispatch to assigned technician
• Maintenance of billing tables in JD Edwards
• Manage WO unbilled report and PO RNV (purchase order-received not yet vouchered) report
• Daily review of Basware (vendor invoices requiring review and corrections)
• Administrative support for managers, supervisors and service technicians
• Respond to inquiries regarding demand WO billing, accounts payable/receivable and assistance with invoice collection (AR reporting)
• Prepare customer reports as required

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Teamwork and Collaboration

EDUCATION REQUIREMENTS

• Administration Certificate/Diploma would be considered an asset, but not required

WORK EXPERIENCE REQUIREMENTS

• Previous experience in customer service and client interaction
• Administration experience preferred
• Knowledge and/or experience in accounting would be considered an asset
• Invoicing skills would be a strong asset to this role
• JD Edwards or similar CRM experience would be viewed as an advantage

KEY ATTRIBUTES

• Energetic and Motivated-A motivated person is someone who has a strong desire to achieve a goal and is willing to do whatever it takes to succeed. They are usually very driven and focused, and they never give up easily. Motivated people are also typically very organized and disciplined. They are trusted by others, focused and have great confidence in their own abilities.
• An Organizer-You are known by those around you for your organizational skills--no detail is too small to be overlooked. You are trusted and take ownership of a task and report back on your progress. From goal setting through to execution you play an integral role in delivering high quality work in a deadline driven environment. You enjoy a blend of working in teams and working independently
• Detail Oriented-You are an individual who possesses a high level of attentiveness and precision in their work or activities. You are someone who pays close attention to the finer points, small elements and specific aspects of a task, project or situation. This quality involves being thorough, meticulous and careful in one's approach with a focus on accuracy and completeness

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Organization and time management
• Experience in an office setting
• Proficient in Microsoft Office applications
• Ability to work with multiple deadlines in a fast-paced environment
• Strong verbal and written communication
• Strong people skills with experience supporting customers and engaging with them on a regular basis

If you are an existing Black & McDonald employee, please notify your supervisor of your interest and intent to apply before applying.

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