Program Advisor
University of Fredericton - 4 Jobs
Fredericton, NB
Job Details:
Benefits:
At the University of Fredericton, we believe education has the power to change lives, and our Program Advisors are at the heart of that journey.
The Program Advisor supports prospective students through the inquiry, application, and admissions stages for programs within the University of Fredericton. This role involves proactive outreach, advising on program and admissions requirements, collecting documentation, and helping applicants overcome barriers and objections to furthering their education. The Program Advisor plays a key role in enrollment success by fostering strong relationships and delivering a high level of personalized service.
If you enjoy meaningful conversations, problem-solving, and seeing your work directly translate into student success, this role is for you.
Core Competencies:
- Student-centered communication
- Relationship building and interpersonal skills
- Attention to detail
- Time management and organization
- Goal orientation and results-driven mindset
- Problem-solving
- Adaptability in a fast-paced environment
- Technological proficiency (CRM, Microsoft Office, VoIP)
- Ethical judgment and confidentiality
- Independent work and self-direction
Student Outreach & Advising
- Engage with prospective students via phone, email, and video to advise on academic programs, admissions requirements, tuition, and funding options.
- Support applicants through the inquiry, application, and enrollment process, ensuring a personalized and professional experience.
- Meet or exceed individual enrollment targets and contribute to team success.
Enrollment & Admissions Support
- Meet or exceed assigned monthly and quarterly new student enrollment targets.
- Evaluate applicant fit based on admissions criteria and career goals.
- Collect and pre-assess application documents, including resumes, transcripts, and transfer credit requests, ensuring readiness for admissions review.
Collaboration & Coordination
- Liaise with internal departments (Student Services, Admissions, Finance) to ensure smooth handoff and resolution of any enrollment issues.
- Identify barriers to admission and refer students to appropriate support or testing (e.g., language assessments, credential evaluations).
Presentation & Communication
- Deliver online program presentations
- Maintain professional, knowledgeable communication that reflects UFred's commitment to student success.
Data Management & Reporting
- Ensure timely and accurate data entry in the CRM system.
- Support maintenance of a clean, organized, and actionable prospective student database.
Key Performance/Success Indicators:
- High-quality student advising that results in increased application and enrollment conversion.
- Clear, accurate, and complete student application records.
- Achievement of assigned enrollment goals.
- Achievement of assigned activity metrics, including call and email volume, connection rates, advisory call rates, conversion and advisory call duration.
Education:
• Bachelor's degree (preferred) or equivalent experience
Experience:
• 1-2 years of inside sales, academic advising, or student recruitment experience (preferred)
• Experience in the education sector or with CRM systems (considered an asset)
Skills:
• Highly motivated and goal-oriented
• Exceptional written and verbal communication skills
• Strong organizational skills with attention to detail
• Ability to work independently and manage daily priorities
• Technological proficiency in CRM platforms and MS Office
• Comfort in fast-paced, high-volume environments
Work Environment:
• Remote work environment within NB; occasional training, meetings, or events in-office as required
In addition to your base compensation, joining the UFred team means becoming part of a growing organization with a mission to provide quality and affordable education globally. UFred values its employees and supports them with opportunities for Wellness and Balance, as well as Professional Development.
Wellness and Balance:
UFred employees enjoy subsidized Health and Vision Care, an RRSP Match program, and a minimum of three weeks of vacation to start. All staff also receive additional paid time off between Christmas and New Year's. Flexible work arrangements and an Active Living Benefit support overall well-being.
Professional Development:
UFred supports ongoing learning and development through internal and external opportunities and resources to support your growth.
Hours of Work:
This is a full-time permanent position (35 hours per week) under regular business hours. The position is based in Fredericton, NB, with the option to work remotely from anywhere in New Brunswick and attend in-person meetings as required.
Commitment to Diversity and Inclusion
The University of Fredericton is passionately committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We value diversity, equity, and inclusion and aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the organization. We encourage applications from all qualified candidates, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), and individuals from LGBTQ2SIA+ and other equity-seeking communities.
This position is currently vacant, and the job posting will remain open until June 25, 2026. We appreciate all applications received.
Share This Job:
