Quality Coordinator

Are you looking for an opportunity to join a company that allows you to combine your passion for learning with the chance to develop your skills and grow your career? Challenge, reward, and opportunity; PAL Technical Services is committed to offering them all. PAL Technical Services is driven by technology and is proud to be a pioneer of industry-leading innovations in airborne special missions.

A leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line maintenance, heavy maintenance checks and modifications, we provide a wide range of aviation and related services to domestic and international markets.

PAL Technical Services is currently hiring a Quality Coordinator to join our team in St. John's, NL.

Responsibilities:

• Administer Quality Reporting System
  • Support the administration and ongoing maintenance of the Quality and Safety reporting system to ensure accuracy, completeness, and accessibility of data.
• Reporting & Data Collection
  • Collaborate with Department Managers and Supervisors to:
    • Collect operational, quality, and safety data daily
    • Complete and submit all required reports in a timely manner
  • Monitor reporting performance to ensure CPA (Corrective Performance/Closure) targets are achieved.
• Risk Assessment & Corrective Action Management
  • In coordination with Departmental Managers/Supervisors:
    • Ensure all reports and audit findings undergo appropriate risk assessment and investigation
    • Track and verify implementation of corrective actions within established timelines
• Hazard & Incident Reporting Oversight
  • Maintain reporting processes to ensure timely capture and documentation of:
    • Hazards
    • Incidents
    • Accidents
  • Ensure data integrity to support safety trend analysis and regulatory compliance.
• SMS Reporting & Governance
  • Assist in the preparation and distribution of quality reports for:
    • Core Team
    • Accountable Executive
  • Ensure reporting outputs support decision-making and safety performance monitoring.
• Performance Monitoring
  • Monitor departmental safety and operational KPIs/objectives
  • Provide regular feedback and performance summaries to the Core Team.
• Stakeholder Engagement
  • Conduct regular review meetings with relevant managers to:
    • Assess status of quality and safety reports
    • Ensure adherence to defined timelines and reporting standards
• Audits & Inspections
  • Participate in and/or complete:
    • Internal and external quality audits
    • Inspections
  • Support audit readiness and compliance with regulatory and company standards.
• Continuous Improvement
  • Identify trends, gaps, and inefficiencies within Quality and Safety systems
  • Provide recommendations to enhance:
    • Reporting processes
    • SMS effectiveness
    • Overall compliance and operational performance

Qualifications:

• 2+ years aviation experience in a safety or quality role maintaining a system preferred
• Experience developing and supporting and ISO system.
• Excellent administrative skills.
• Demonstrate efficiency in applying defined procedures.
• Reliability, efficiency, and attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated flexibility and ability to adapt in a dynamic environment.
• Strong commitment to meeting deadlines and effective time management skills.
• The ability to work independently and contribute to a diverse team.

What PAL Technical Services offers you:

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Personal travel privileges with PAL and interline agreements with multiple airlines
• Industry discounts
• Employee Tuition Assistance Program
• Employee and Family Assistance Program

PAL Technical Services is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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