Data Centre Analyst

Service New Brunswick

Pay Band 4 / Data Centre Analyst
Open Competition

16032 (R85-2025/26-925)
Flexible Work Location

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick (SNB) is seeking an individual with Data Centre Analyst expertise to join the Technology Services Division as a Data Centre Analyst.

Reporting to the Manager of the Data Centre and Asset Management Services Team, you will work as part of a team of professionals responsible for the continuous development, operation and support of the data centre-based infrastructure for the Government of New Brunswick. The Data Centre team will ensure that the appropriate technology to address business and operational requirements is recommended, acquired, installed, configured and used in an efficient and effective manner.

Your responsibilities will include but are not limited to:

• Providing service to SNB clients and ensuring processes and procedures are aligned to the SNB shared-services delivery model.

• Providing operational support of the data centre infrastructure, such as HVAC, UPS, structured data cabling, power distribution, environmental systems and security monitoring

• Providing installation and maintenance on data centre-based infrastructure such as storage arrays, servers and network equipment

• Troubleshooting and resolving hardware and various IT equipment problems potentially engaging internal or external resources for solving complex problems

• Monitoring overall performance of the data centre environment and making recommendations for improvement

• Responding to incidents, requests for service and support, and potentially coordinating resolution with internal or external resources

• Acting as a technical resource on various data centre related projects and initiatives

• Participate in data centre strategy and work planning sessions.

• Provide input into the annual budget forecast.

• Manage and maintain the various security systems for SNB primary data centers.

• Provide input and review regional data center security requirements, processes and systems.

• Liaise with partners and vendors to provide hardware solutions for data center related and external projects.

• Updating the inventory and CMDB information for data centre and data centre-based infrastructure.

• Receive, unpack, sorts, and verify shipments against requisitions and/or purchase orders

• Prepare packages for external shipments

• Use and operate electric and manual pallet jack

• Documenting and maintaining current systems, processes, and procedures

• Ensuring that ITIL methodologies including Change, Incident and Problem Management are an aspect of all infrastructure and system support.

• Participate in after hours on-call support rotation with other team members.

ESSENTIAL QUALIFICATIONS: University degree in Computer Science as well as a minimum of two (2) years of progressively responsible related experience OR a college diploma in Information Technology and four (4) years of related experience.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Structured cabling systems

• Data centre or industrial HVAC and related cooling systems

• Data centre or industrial power distribution systems

• Data centre cabinet and cable management systems

• Racking, cabling and powering Enterprise servers

• Racking, cabling and powering Enterprise Storage equipment

• Installing and deploying enterprise network and security equipment.

• ITIL Process and Technical documentation

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes evenings and weekends and also requires the successful candidate to carry a cell phone to be on call outside of normal work hours.

Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.

Occasional travel throughout the province will be required. As well, candidates must possess a valid driver's license or be eligible to obtain one.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies:

• Analytical Thinking/Judgment

• Client Service Orientation

• Effective Interactive Communication

• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

• Specialized Subject Matter Expertise and Knowledge

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $59, 046 - $82,576 annually – Pay Band 4 - Management and Non-Union Pay Plan

We encourage qualified candidates to apply online by June 12, 2026, indicating competition number R85-2025/26-925. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

This competition may be used to fill future vacancies at the same level. We thank all those who apply, however only those selected for further consideration will be contacted.