Bilingual Retailer Experience Representative
Atlantic Lottery - 2 Jobs
Moncton, NB
Job Details:
Benefits:
Join the Fun at Atlantic Lottery! 🎉
As a Bilingual Retailer Experience Representative, you'll be the friendly, knowledgeable go-to for Atlantic Lottery's retail partners-helping them over the phone, email, and in person. From answering questions and troubleshooting terminal or product issues to spotting risks early and keeping service running smoothly, you'll play a big part in supporting the retailer experience and protecting the integrity of our products and systems. You'll also make outbound calls to confirm inventory for ongoing sales and new launches, share helpful insights with internal teams, and spend time in our Moments retail location supporting customers, winners, and day-to-day retail operations.
Why You'll Love it Here:
- Comprehensive Benefits: Extended medical, dental, and vision coverage from day one, plus life insurance, disability, and wellness programs.
- Pension Plan: Optional defined pension plan to secure your future.
- Competitive Salary: Annual salary range of $55,250 to $58,000, with shift premium pay for evening and weekend shifts.
- Work-Life Balance: 3 weeks of vacation (pro-rated) & 13 paid statutory holidays, plus 22.5 hours of personal leave per year.
- Career Growth: Opportunities for advancement within the company.
- Wellness Perks: Access to an on-site gym, fitness classes, and personal training sessions.
- Community Engagement: 15 hours of volunteer service per year to give back to the community.
- Hybrid Work Arrangement: After successfully completing the probation period and consistently excelling in performance and meeting key metrics, you'll have the option to work in a hybrid model from our Moncton office.
Application Deadline: June 3, 2026
In this role, you'll help create a great experience for retailers and customers by:
- Deliver outstanding service and support to retailers and customers across multiple channels.
- Resolve questions and issues quickly to help keep products, systems, and sales running smoothly.
- Build strong relationships by providing clear guidance, helpful communication, and a professional experience.
- Support product readiness by helping ensure retailers have what they need for ongoing sales and new launches.
- Protect operational integrity by recognizing concerns, documenting key details, and escalating issues when needed.
Education and Experience:
- 1-2 years of experience in a contact center or help desk environment providing technical support.
- Aptitude for providing technical support.
- Bilingualism (French & English).
- Must be 19 years of age or older and reside in Atlantic Canada.
Professional Skills:
- Outstanding verbal and written communication skills.
- Available to work a variety of shifts during our current operating hours (8am - 9pm).
- Ability to deal with sensitive situations and ensuring confidentiality.
- Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
- Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast-paced, customer-driven environment.
Assets:
- Experience with lottery and/or gaming environment.
Work Availability
Available to work during the following Hours of Operations, including scheduled statutory holidays: 8 am to 9 pm, 7 days per week.
Some shifts may fall on weekends. When scheduled for a weekend, you will not be scheduled to work both Saturday and Sunday.
Recruitment Process
We've made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:
- Two interviews (one in-person, one virtual)
- An assignment and/or scenario‑based questions
- Behavioral or cognitive assessments
- Verification of relevant certifications (as applicable)
As part of the interview process for this bilingual role, candidates will be assessed in both English and French. Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial verifications will be required for this role.
Internal Candidates
Internal applicants must be in good standing, which includes meeting expectations on their most recent performance review. Performance improvement plans, disciplinary actions, attendance, mandatory training, and other performance‑related factors may be considered. A Predictive Index (PI) assessment will also be conducted or shared with hiring managers.
Eligibility to Work in Canada
Candidates must have all required work permits, visas, and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidate's responsibility to secure these requirements.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.
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