System Support Analyst

Requisition ID: 1707

Location: North Sydney, NS

Annual Salary: $60157.76 - $75196.16

Application Closing Date: 05/22/2026

Application Closing Time: 23:59 hours Atlantic Time

Marine Atlantic is currently looking for a System Support Analyst to work with our Service and Innovation Department, located in North Sydney, NS.

Marine Atlantic is committed to a diverse, equitable and inclusive workplace. Preference may be given to members of the following equity deserving groups: women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member ofone or more of these groups, please state to which group(s) you identify in your application.

The Information Technology / Information Management (IT/IM) Division is critical for ensuring that the necessary information systems, are highly available and properly supported to enable the day today operation of all functional areas of Marine Atlantic.

Reporting to the IT Operations Supervisor, the System Support Analyst works to align informationsystems and infrastructure to support the strategic and operational objectives of the variousbusiness functions, vessel, and the company as a whole. The role offers direction, co-ordination,and management of external consultants as well as co-ordinates, supports, implements, andmaintains internal infrastructure, applications, and business system sourcing.

Additional Key Areas of Responsibility:

• Provide tier 1 and 2 technical support to the business.
• Respond to telephone calls, emails, and requests for ticket routing & escalations.
• Assist team members in responding to more complex escalated inquiries.
• Project management activities including co-ordination, scheduling, and risk and changemanagement for business IT projects and initiatives.
• IT system sourcing, development, implementation, integration, enhancement, and maintenance.
• Produce and maintain production and coordination of relevant end-user documentation/trainingof technology usage.
• Ensure a smooth delivery of services and communication of technology issues to the entire usercommunity.
• Provide training to new hires.
• Assist in the accomplishment of company objectives by performing other related duties asrequired.
• Promote a safe working environment.

Qualifications:

• University Degree or College Diploma in an IT related field.

OR

• a combination of equivalent education, job-related training and experience in a related position.

Knowledge, Skills & Experience (Essential):

• Customer focused with experience in Customer/Client Support organizations and processes.
• Project and Time Management Skills.
• Ability to work effectively in a team-based environment.
• Sound communication skills and experience working alongside other IT and businessmanagement professionals.
• Detail oriented, well organized, and a demonstrated ability to function effectively with a highdegree of interdependence and autonomy.
• Ability to manage and/or coordinate projects, respecting all deadlines.
• Broad technical and application knowledge to provide advice and assistance to support staff andvendors involved in problem resolution.
• Sound written and oral communication skills, including the ability
• to effectively communicate complex information to individuals
• at all levels, internal and external to the organization.
Knowledge, Skills & Experience (Desirable):
• Knowledge of ITIL/ITSM and other industry standard IT support related frameworks.

Why work for the Marine Atlantic team?

As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs and development opportunities to navigate your career and chart your course for success. We provide a positive and inclusive work culture that is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Some benefits of working with Marine Atlantic include competitive salaries, defined benefit pension plan, comprehensive health benefit packages, and professional development opportunities. Come experience the pride of working with an organization with newly constructed and revitalized infrastructure that has positioned itself for the future.

Additional Information

Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada.

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.
Marine Atlantic invites applications from all qualified candidates and hires based on merit. We are committed to the principles of equitable employment for all and strongly encourage applications from women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your cover letter, resume or application.
To receive this job poster in an alternative format or to discuss alternate ways of completing the online application, please contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].
We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].

Marine Atlantic respectfully acknowledges that we operate in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq peoples, and on the island of Ktaqmkuk, the unceded traditional territory of the Beothuk and Mi'kmaq peoples. We also acknowledge Labrador as the traditional ancestral homelands of the Innu of Nitassinan, the Inuit of Nunatsiavut, and the Inuit of NunatuKavut.