In-Flight Standards Supervisor

As one of the largest airlines in Atlantic Canada, PAL Airlines offers unique opportunities to fly in an array of locations from the most remote settings to the biggest cities in the country with 27 destinations in Newfoundland & Labrador, Nova Scotia, New Brunswick, Quebec, and Ontario. we are dedicated to providing air travelers with reliable, on-time performance, and an enjoyable travel experience. Our success is due to our people, and we're looking for more great people to join our team.

PAL Airlines is also proud to be an Air Canada Express carrier, partnering with Air Canada to support and strengthen regional air service across Eastern Canada. Since our first Air Canada Express flight in 2023, our partnership has continued to grow, expanding our fleet and our role in connecting communities throughout Eastern Canada. This collaboration creates exciting opportunities for our team by serving more passengers and reaching more markets across Eastern Canada.

PAL Airlines is looking for an In-Flight Standards Supervisor with a passion for safety and customer service to join our award-winning team in St. John's, NL!

Responsibilities:

• Identify gaps, trends, and opportunities for improvement through audits and observations.
• Oversee the day?to?day delivery of inflight standards across all bases
• Ensure onboard service consistently reflects the company's brand promise, values, and customer commitments
• Maintain a strong working knowledge of regulatory requirements (e.g., Transport Canada, AOHS, etc.).
• Monitor compliance with company policies, standard operating procedures, and uniform guidelines.
• Investigate and respond to internal and external feedback about Flight Attendant performance. Participate in passenger feedback including surveys, complaints, compliments, and service difficulty reports
• Follow up with Flight Attendants on inflight operational reports, questions and concerns in a timely manner.
• Provide coaching and feedback to flight attendants to support skill development and performance consistency.
• Collaborate with Training and Cabin Safety Management to enhance course content, service procedures, and operational guidelines.
• Support annual, initial, and supplemental training programs as required.
• Serve as a subject-matter expert for service and safety procedures.
• Deliver clear, constructive, and professional written and verbal communication.
• Other duties as assigned.

Qualifications:

• Minimum of 2 years of flight attendant experience, preferably with demonstrated leadership, coaching, or training responsibilities.
• Strong customer?first mindset.
• Strong understanding of in-flight operations, safety procedures, and service standards.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently, prioritize tasks, and adapt to a dynamic environment.
• High attention to detail and strong problem-solving abilities.
• Ability to travel frequently and work flexible hours, including weekends and holidays.
• Proficiency with computers, including Microsoft Word, Excel, PowerPoint, and Outlook
• Must operate as a Flight Attendant to maintain qualification, for training purposes or operational requirements.
• Experience in training, quality assurance, or inflight leadership support roles would be considered a preferred asset.
• Previous auditing or coaching certification would be considered an asset.

The Perks of being one of our PALs:

• Personal travel privileges with PAL and interline agreements with multiple airlines
• Industry discounts
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Pension Plan with Employer Matching
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Program

Applications will be reviewed on an ongoing basis.

If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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