Manager, Learning and Engagement Services

Closing Date: May 22, 2026 at 4:00 PM

UNB Libraries

UNB Libraries' Learning & Engagement Services unit provide over 300 hours per week of frontline service at the Harriet Irving Library (HIL), the IUC Library (IUCL), and the Head Hall Library (HHL). The unit delivers core services to students, faculty, and staff, including reference support, circulation, access to library spaces and collections, and in-person assistance across multiple service points. Normally the first point of contact for library users, the unit play a key role in supporting student success through accessible, inclusive, and reliable services.

WHAT WE OFFER

Full-time | Continuing | Fredericton | On-Campus

Standard Work Hours: Mon - Fri| 36.25 hours per week

Salary Range: $65,069 - $88,681 per annum

YOUR FOCUS

This position, reporting to the Director of Learning and Engagement Services and based on the Fredericton campus, requires availability to respond to issues outside of traditional working hours. The Manager is responsible for implementing and advising on library policies and procedures, oversight of hiring, training, scheduling and evaluating staff in consultation with unit leadership team, counterpart on the Saint John Campus, and UNB Libraries Administration.

• Plan, develop, and manage operations across three libraries, including policies, procedures, and workflows.
• Manage and maintain public operating hours for all libraries.
• Collect operational statistics and prepare reports related to library services and usage.
• Liaise with Environment, Health, and Safety to maintain evacuation maps, safety checks, first‑aid training, and compliance requirements.
• Coordinate with Security on extended hours, after‑hours incidents, and inter‑unit operations.
• Supervise roles that coordinate staffing and scheduling for employees and student staff.
• Maintain accurate and up‑to‑date job descriptions in collaboration with the Dean's Office and People and Culture.
• Develop new job descriptions aligned with unit priorities and operational needs.
• Complete performance evaluations, probationary reviews, and Progression‑Through‑the‑Range decisions for part‑time employees.
• Coordinate onboarding and offboarding processes with Libraries Administration.
• Lead regular staff meetings for Reference and Circulation teams.
• Coordinate and approve leave to ensure consistent staffing across library locations.
• Approve payroll for direct reports.
• Collaborate with system‑wide public service units to ensure consistent and equitable services across all library branches.
• Coordinate library programming, outreach, instruction sessions, and events in collaboration with unit leadership and partners.
• Liaise with internal departments including Financial Services, People and Culture, Security and Traffic, and ITS.
• Manage requests for external use of library space, including filming, in collaboration with the Dean's Office.
• Coordinate with Library Systems to maintain patron records, resolve IT issues, submit service tickets, and support service continuity during system outages.
• Support the introduction of new technologies for frontline library services.
• Oversee stacks maintenance and collections projects, including shelving, shelf‑reading, withdrawals, and transfers.
• Collaborate with Collections and Cataloguing to maintain accurate catalogue records.
• Participate in internal committees, professional networks, and ongoing professional development.
• Provide frontline service desk support as operational needs require.

WHAT YOU BRING

• Undergraduate degree in a related field.
• 3 years of progressively responsible related experience in a university or academic library setting.
• 2 years of relevant supervisory experience.

Additional Strengths

• Holistic understanding of how library units integrate effectively.
• Experience working within a unionized environment.
• Exceptional customer service ethic.
• Training in HR-related tasks and/or project management would be an asset.
• Experience with emerging technologies, project management, change management, and conflict resolution would be an asset.
• First Aid training, excellent communications, and problem solving would be an asset.
• Prior experience working in Reference or Circulation units would be an asset.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

ADMINISTRATIVE, PROFESSIONAL AND TECHNICAL GROUP (APT)

This position is part of the non-union Administrative, Professional and Technical (APT) group.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.