Program Coordinator (Community Mapping)

Title: Program Coordinator (Community Mapping)

Employee Working Location: Partially Virtual/Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Coordinate and deliver community mapping (mapathon) events with volunteers and partner organizations by delivering standard training on mapping for beginner/intermediate users and facilitating events
• Work with clients, colleagues and staff to implement program activities, including hosting mapathon events, setting up new mapping projects, and preparing and delivering training on mapping using open-source platforms, such as OpenStreetMap and MapSwipe
• Build and maintain relationships with external partners, volunteers, and stakeholders to promote collaboration and community engagement.
• Participate in international partner meetings as a focal point and provide progress updates and reports on community mapping activities
• Collect and record program statistics on participation in mapathon events
• Prepare annual progress reports and communications
• Prepare regular program reports and assist with data collection for assessments and program evaluations.
• Support the development and implementation of training for staff and volunteers
• Assist in resource management, including tracking budgets and reporting requirements
• Identify areas for process improvement within the program and service delivery framework and recommend changes.
• Contribute to the development of new program/service strategies and solutions to improve service delivery.

Mapathon Event Facilitation

• Facilitate Mapathon mapping events for external audiences and Red Cross audiences virtually and occasionally in-person
• Demonstrate and train participants on how to map using OpenStreetMap or MapSwipe
• Deliver standard training sessions for volunteers and members of partner organizations to facilitate and lead their own Mapathon events using provided training materials
• Adapt training and event materials as needed for different events
• Answer questions and respond to any inquiries from participants during events
• Liaise with and answer questions from trainers before Mapathons, as relevant
• Encourage feedback and testimonials from participants to gauge satisfaction with the event

Map Stewardship and Data Validation

• Review and validate OpenStreetMap data created by other users at a Mapathon through the HOT Tasking Manager, applying OpenStreetMap tagging and digitizing rules
• Provide constructive and positive feedback through comments to new event participants
• Support the planning and delivery of training for partners and volunteers so they can further map different communities

Support Data Analysis and GIS/Map Products

• Support different data and map products and requests based on standard procedures and requirements, including data processing/cleaning, data analysis, and basic/intermediate map creation/updates
• Analyze and process data using multiple internal/external data sources for maps, dashboards, reports
• Find and analyze reports, assessments, reference data sources/statistics to help inform domestic and international humanitarian response to disasters

What we are looking for :

• Qualifications include a minimum of 3 years' experience and a 1-2 year post-secondary certification/diploma in Geography, Geographic Information Science, or related field or an equivalent combination of education and experience.
• 1 year or more of experience in GIS, mapping and/or data analysis using geospatial data
• Knowledge of OpenStreetMap, Overpass API, and HOT Tasking Manager a strong asset and/or strong computer literacy with the willingness to learn
• Knowledge of geospatial tools (ArcGIS Pro and/or QGIS) a strong asset and/or strong computer literacy with the willingness to learn
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required
• Strong presentation and verbal communication skills
• Strong interpersonal skills and experience working within a team
• Excellent analytical skills and a strong understanding of data collection and management
• Strong attention to detail, and ability to identify gaps and take the initiative to address them
• Self-motivated to complete training and strong organizational skills
• Fluency in English is required, French is an asset
• Ability to manage program schedules and timelines; prioritize tasks, track progress, and meet deadlines.
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Ability to adapt to changes in the business environment or client requirements.

Working conditions :

• The work is performed in a virtual environment with potential for occasional travel to meetings and conferences
• Ability to adapt to changes in work priorities and respond to time sensitive needs.
• Work will be conducted in an office-like setting.
• Work requires interactions with dissatisfied clients and the resolution of client issues.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

FAQ - Frequently Asked Questions: Career opportunities - Application and recruiting process - Canadian Red Cross