Vancouver - Senior In-Office Support Specialist - Essential Services Crew

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

The Senior In-Office Support Specialist, Essential Services Crew (ESC), provides administrative and operational support to the EY Law LLP business immigration practice. Supporting Canadian, US, and Global immigration teams, this role ensures timely, accurate handling of immigration-related materials and processes to facilitate client service delivery.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Provide advanced administrative support to the immigration practice, managing day-to-day workflows such as printing, assembly, quality review, scanning, and processing of immigration application packages.
• Coordinate incoming mail and courier deliveries, including scanning, logging, routing, and preparing outgoing shipments to meet deadlines and service standards.
• Maintain organized, compliant physical and electronic filing systems to support efficient case handling and retrieval.
• Serve as a point of escalation for complex or time-sensitive issues, exercising discretion to resolve non-standard situations.
• Collaborate with teams and program managers to ensure effective service delivery and prioritize competing deadlines with real-time adjustments.
• Identify opportunities to streamline in-office processes and enhance efficiency, consistency, and service quality.
• Provide guidance, support, and training to staff and new ESC team members.
• Ensure all client and case data is securely stored, transmitted, and accessed only through authorized systems, applying password protection and encryption to sensitive documents and communications.
  Limit access to personal information to necessary team members and follow firm protocols for data retention, archiving, and deletion.
  Report suspected data breaches or privacy incidents promptly and participate in ongoing data privacy training to stay updated on relevant laws and firm policies.

Skills and attributes for success

• Strong collaboration and independent work capabilities.
• Effective written and verbal communication skills.
• Ability to follow detailed instructions accurately.
• Flexibility to adapt to changing priorities.
• Proactive and initiative-driven mindset.
• Advanced administrative skills and sound judgment in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to perform under pressure and meet tight deadlines.
• Discretion and ability to handle confidential information.
• Willingness to learn new technologies and develop skills.
• Availability to attend meetings and support business needs.
• Flexibility to work additional hours during peak periods.
• Ability to identify, escalate, and resolve issues professionally.

Qualifications

• High School or College Diploma in Communications, Writing, Law, or Immigrant Studies
• 2-3 years of administrative, office support, or professional services experience.

What we offer you

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Vancouver: $50,000 to $65,000.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.