Senior Business Analyst

Service New Brunswick

Pay Band 5 / Senior Business Analyst
Open Competition

15937 (R85-2025/26-862)
Fredericton

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick (SNB) is seeking an individual with Senior Business Analyst expertise to join the Technology Services Division in the Business Application Services unit.

Reporting to the Supervisor, the Senior Business Analyst collaborates with the user community to gather business requirements and conduct workflow analysis, transforming them into functional benefits that will support the design and successful implementation of applications across the organization.

Your responsibilities will include but are not limited to:

• Participate in the planning, building and implementation of systems, upgrades and enhancements

• Accountable for the maintenance and support of these systems, including troubleshooting and issue resolution
• Ensure systems are configured to meet architectural standards and guidelines
• Creating and implementing testing methodologies and processes to solve testing problems

• Participate and lead the development of testing strategies, test plans, and test cases to ensure smooth transition into training and deployment

• Creating test cases, requirements traceability documentation, defining test data requirements, and executing test cases
• Assist with functional, integration and user acceptance testing as required

• Act as a resource for team members to plan and assist with daily activities

• Active involvement with project management

• Coordinate and facilitate workshops to understand and develop client business processes, including current and future state analysis and gap definitions. This includes developing workshop materials, agendas and reports, as required

• Work with project teams and business units to analyze business needs, then recommending and developing solutions to address their business challenges

• Identify and document key business drivers

• Analyze and document gaps between requirements and project deliverables. Document the results of the analysis in an appropriate format including business rules and workflow descriptions

• Lead or participate in the development, review and update of project deliverables, including but not limited to:

  • Business process diagrams

  • Business requirements discovery

  • Standard operating procedures / practices

  • Functional requirements

  • Training strategies

  • Work plans

  • Business cases

• Work with Project Team Members and business areas to define and document project related benefits, outcomes and measures,contribute to issue, change, and risk management processes

• Maintain a strong linkage and collaboration with project managers and other key stakeholders

• Experience within the public sector
• Experience with the Agile methodilogy

• Business Analyst Certifications (such as IIBA-CBAP, PMI-PBA, IQBBA)

• Experience with HP ALM Quality Center, Azure DevOps

• Experience with SaaS applications

• Experience with Cloud applications

• Experience with GIS applications

ESSENTIAL QUALIFICATIONS: A University Degree in a related field, and a minimum of five (5) years of related technology experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position may require some travelling within the province therefore candidates must possess a valid New Brunswick driver's license.

This position may require limited flexibility in working hours, with occasional weekday evening or weekend work.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies:

• Analytical Thinking/Judgment

• Effective Interactive Communication

• Client Service Orientation

• Relationship/Network Building

• Results Orientation

• Self-Confidence

• Project Management

• Written Communication

• Planning and Organizing Skills

• Presentation Skills

• Ability to use Office Technology, Software and Applications

• High level understanding of Object Oriented Languages

• High level understanding of SQL

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $67,600 - $94,406 annually – Pay Band 5 - Management and Non-Union Pay Plan

We encourage qualified candidates to apply online by May 7, 2026, indicating competition number 15937 (R85-2025/26-862). In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

This competition may be used to fill future vacancies at the same level.

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.