Manager, Applications Management

Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 65,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:
Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $13 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.
For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10
We're proud to have been named one of Atlantic Canada's Top Employers for 2026, for the fifth year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:
Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.

• Comprehensive health and dental plan, including initiatives like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity
We are inviting applications from individuals who are passionate about technology and are motivated to make a meaningful impact for the role of Manager, Applications Management. Reporting to the VP, Systems & Quality, the Manager, Applications Management is responsible for the overall management, maintenance, and enhancement of Provident10's core business applications. This role plays a key part in ensuring applications effectively support business needs and drive continuous improvement across the organization.

Your key activities will include:

• Lead the strategy, roadmap, and delivery of core business application enhancements and upgrades aligned to organizational priorities.
• Partner with internal stakeholders to gather business requirements and translate them into effective application solutions.
• Oversee the ongoing management, maintenance, and performance of core business applications, including incident resolution and enhancements.
• Manage application release processes, ensuring clear communication to end users and stakeholders.
• Act as the primary vendor contact, overseeing service delivery, SLAs, and vendor performance.
• Collaborate with Systems & Quality team members on cloud and technology initiatives.
• Develop and manage application-related processes, policies, procedures, and annual budgets, and support audit activities as required.
• Provide people leadership by building and leading a high-performing team through effective recruitment and onboarding, clear performance expectations, ongoing coaching and feedback, and fostering an engaged, collaborative work environment aligned with Provident10 values.

What you'll bring to the role:

• A Bachelor's degree or College Diploma in software engineering or a related field; equivalent combinations of education and experience will be considered.
• 5-10 years of experience in core business application management, with proven success across project management, quality assurance, and stakeholder engagement.
• Strong understanding of the software development lifecycle and experience managing application backlogs and roadmaps.
• Demonstrated ability to build effective client and vendor relationships while balancing competing priorities and driving results.

Salary Range: $99,700 - $140,500

Application Deadline: Applications will be accepted until May 6, 2026. We will begin reviewing applications as they are received, and interviews will be scheduled with eligible candidates throughout the posting period. Early submission is encouraged.

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

___________________________________________________________________

At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote

diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry