Inflight Operations Coordinator - West

The opportunity

To assist and support the line operations while contributing to On Time Performance (OTP) and a safe operation. Provide and coordinate regional support to the Inflight Operations Managers, Inflight Regional Managers and Flight Attendants. Liaise with other departments and outside parties.

Key responsibilities

• Follow up on day-to-day delays and cancellations in the region to determine root causes.
• Inform/guide Flight Attendants on on-time performance processes.
• Provide OTP reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives.
• Manage all Inflight & OBP Irregularity reports.
• Categorize reports, initiate investigations, and provide responses to Flight Attendants as required.
• Provide Absenteeism reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up.
• Follow up on Flight Attendant absences in the region.
• Manage leave and return to work checklists for all MAT, PAT, and LOA.
• Assist with leave and return to work checklists for all STD, LTD, and WCB.
• Provide monthly crew movement reports to Crew Resources.
• Manage the Base Swap program in consultation with Crew Planning, Labour and Inflight Regional Managers.
• Prepare and process line assessment paperwork for Inflight Operations Managers.
• Initiate passenger complaint and crew conflict investigations.
• Administrate the Flight Attendant Modified Work program and submit their time sheets.
• Perform other duties as assigned by Inflight Regional Manager or Inflight Operations Manager.
• Manage the Flight Attendant Uniform program and liaise with Unisync regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues.
• Monitor Inflight email inbox and phone line; Manage and respond to routine Flight Attendant requests; Forward messages to appropriate Inflight Operations Manager as required.
• Liaise with various departments on behalf of Inflight Services.
• Communicate regularly with department managers.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.

Required qualifications

• High school diploma
• Must obtain and maintain a Restricted Area Identification Card (RAIC).
• Advanced skills in MS Office Word, Excel, Outlook, Teams and PowerPoint.
• Exceptional organizational skills.
• Attention to detail.
• Self-motivated and resourceful.
• Possess strong written and oral communication skills.
• Must be professional and have the ability to deal with highly sensitive information.
• Problem solving and analytical skills.
• Ability to meet deadlines.
• Ability to multi-task.
• English language fluency or working knowledge.

Preferred qualifications

• Post-graduate degree or diploma.
• Knowledge of software/systems: Etrip, Rainmaker, Jazznet, Safety & Quality data base (Coruson), CrewTrac, etc. is an asset.
• Previous work experience in an administrative role is an asset.
• Previous experience working in a mixed union and non-union environment is an asset.
• French language fluency or working knowledge.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.