Senior Business Information Management Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

BUSINESS UNIT DESCRIPTION

TD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home, and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

JOB DESCRIPTION

TDI Digitization, Automation and Workflow team's mandate is to unlock business value through Innovative Automation (IA) and Workflow (Salesforce). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotic automation and workflow solutions can improve the customer experience, while freeing up people's time to focus on more value-adding activities.

Reporting to the Manager, Business Management, the Senior Analyst is responsible for supporting Pan-TDI Automation & Workflow deliverables and strategic initiatives to unlock business value through Robotic Process Automation and Salesforce capabilities. This individual will work closely with multiple stakeholders and teams including Enterprise Automation Hub, Customer Engagement Platform, Business Transformation, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automation, case management and leads management solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.

Looking for innovative thinkers with continuous improvement mentality, strong communication, business acumen and digital literacy.

KEY ACCOUNTABILITIES

· Lead the delivery of automation, case management, leads management solutions across TD Insurance lines of business.

· Accelerated deep dive learning of the automation and workflow process / capabilities acting as a TDI Automation and Salesforce expert.

· Provide advice and/or guidance to various stakeholders and team members for Innovative Automation and Salesforce capabilities.

· Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues' digital and agile skills.

· Provide recommendations and supporting business case analysis to proceed or not proceed with automation and workflow opportunities

· Support the development of an automation as well as workflow pipeline, leading opportunity assessments to identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency

· Support the day-to-day assessment and delivery of the TDI Automation and Workflow Roadmaps – Effectively leading the execution of process automation and /or workflow related opportunities intake through to deployment including maintaining project plans and RAID logs.

· Create intake with delivery partners, ensuring requirements documented and Risk Artifacts maintained – Including CRA, PIA, DIA, TIA, and BISO.

· Ensure strong day 2 RPA governance and controls, incident tracking, digital worker maintenance, support and change management.

· Drive continuous improvement in the business, identifying new innovations, removing roadblocks and helping the business to simplify how it operates, improving both the customer and colleague experience.

· Role model behaviours consistent with TD's Shared Commitments.

KNOWLEDGE AND SKILLS

· Continuous improvement mentality, helping the business to simplify how it operates and improve both the customer and colleague experience

· Business acumen with the ability to distil complex information, develop business cases and effectively communicate ideas and recommendations

· Demonstrate blended skills across communication, business analysis, solutioning, business casing, reporting benefits, change management and implementation when leading or supporting transformation initiatives.

· Expertise in advanced analytical techniques such as use case modelling, workflow modelling, and logical data and process modelling.

· Strong relationship management skills

· Advanced MS Excel, PowerPoint, Visio skills

· Expert knowledge of project delivery

· Experience working with technology (including query languages), agile framework, intelligent automation, other emerging capabilities is an asset

· Ability to analyze, research, organize and prioritize work while meeting multiple deadlines.

· Experience in Agile Methodology is an asset.

#LI-TDI and #IN-TDI

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):