IT Technical Support Analyst

Position: IT Technical Support Analyst

Salary: $57,275.20 - $81,903.91

Position Type: Full-Time Permanent

Union Status: This is a unionized position with the NSGEU

Location: This is a remote first position, within Nova Scotia

Department: Innovation and Technology

Apply: Online via Career Beacon by clicking "Apply Now"

Closing Date: April 28, 2026 @ 4:30 PM

About Property Valuation Services Corporation

PVSC is an award winning independent, not-for-profit organization established under the Property Valuation Services Corporation Act. We provide property assessment services and information to Nova Scotia's municipalities and property owners in accordance with the Nova Scotia Assessment Act.

Our clients depend on us to make sound decisions that fund important local services and build communities. We strive to never stop learning and are passionate about improving ourselves and our products and services, every day. We are focused on achieving results and getting the job done right the first time. Our responsibility to employee success and wellness goes beyond traditional benefits to reflect an evolving and innovative workplace and the priorities of a diverse workforce.

Why you will love working here:

• A culture that embraces work life balance and understands there is life outside of work
• A holistic benefits package that starts at day one
• Career growth and professional development opportunities

To learn more about what to expect working at PVSC, click the link: PVSC Careers | Property Valuation Services Corporation

The Role: Your Impact as a IT Technical Support Analyst

Reporting to the Assistant Manager, Information Technology, this IT Technical Support Analyst position is responsible for the day-to-day administration and management of the various Microsoft Services deployed at PVSC (Microsoft 365 including Entra, Teams and SharePoint; device deployment tools; as well as new and emerging technologies from Microsoft such as Copilot).

A key priority and focus on this position will be to develop a roadmap to modernize the workstation image management process to simplify and streamline the deployment of computers to the remote first workforce across the province. This position will work closely with the business users, to identify opportunities to integrate the various Microsoft tools into the day-to-day business processes and provide coaching and training on how best to use the tools for maximum productivity and efficiency.

In addition, you will provide regular administration and Tier 2 support for common IT Services such as printers, networks, antivirus, audio/video support, and will be a key back up for cyber security services.

This position is required to work with internal divisions at PVSC, as well as existing and potential new vendors, and must possess sound judgement, excellent communication, and organizational navigation skills. This position needs to be able to plan for today as well as the future. The ability to conduct research and absorb information and translate into the PVSC context is critical.

How You Will Contribute

Technical Support

• Manages all IT activities associated with onboarding and off boarding of PVSC employees.
• Administers day-to-day IT end user support to IT devices and peripherals.
• Initiates provision access and administer support to workplace productivity tools and applications.
• Maintains user administration and configuration related tasks.
• Manages initial contact with business application vendors.
• Ensures incidents or requests are updated.
• Participates in IT testing activities.
• Supports the year-end activities for the annual delivery of the filed roll.

Staff Training

• Delivers orientation and training on commonly used operating systems and technology.
• Conducts training when significant changes occur with existing technologies.

IT Procurement & Asset Management

• Orders end user devices and coordinates purchase of software.
• Ensures the appropriate level of inventory is maintained for frequently used items.

People & Relationships

• Builds productive working relationships with vendors, managers, co-workers, and clients.
• Communicates and translates technical information to non-technical audiences.
• Performs other related duties and participates in other activities, as assigned.

What You Bring

You will possess a bachelor's degree in computer science, information technology, or engineering; or have graduated from a recognized Information Technology program and have one (1) year related experience; or have an acceptable combination of relevant training and work experience.

You will also have the following skills or experience:

• Demonstrated prioritization skills, sound judgement, excellent communication, and interpersonal skills.
• Proven knowledge of day to day IT operational support.
• Ability to manage various tasks while maintaining deadlines under pressure with a strong attention to detail.
• Knowledge of desktop hardware, software, printers, windows desktop operating systems, iOS, and Microsoft productivity tools.
• Ability to work with support tools such as remote PC management, anti-virus, and incident management tools.
• Knowledge of IT procurement with end user devices, software, peripherals, and CMDB.
• Independent self-starter with the ability to operate at a high level with general direction.
• Proven experience working within IT projects.
• Strong willingness and initiative to learn new technologies.
• Maintains a high level of knowledge and awareness of computer industry trends by attending training courses, seminars, and general reading.

Assets

• Previous experience in a service desk or field support role.
• Foundation certificate in Information Technology Infrastructure Library (ITIL).

Special Requirements

• This role requires occasional travel throughout the province and requires a valid Class 5 driver's license and access to reliable transportation.

Why You Will Love Working Here

Join a culture that understands there is life outside of work. PVSC offers a holistic benefits and perks package that starts at day one:

Work From Home: Skip the commute and work from the comfort of your home in Nova Scotia. Occasional in-person meeting participation may be required with reasonable notice.

Flexible Work Arrangements: Work life balance is as much a priority for us as it is for you.

Comprehensive Health and Dental Benefits: The health of our employees is paramount, our benefits include access to an Employee Assistance Program, Virtual Care, Wellness Subsidy, and Health Spending Account.

Competitive Salary: We offer competitive salaries in our industry.

Defined Benefit Pension Plan: Secure your future and take advantage of our defined benefits pension plan for a stable retirement.

Paid Time Off: Enjoy all civic holidays and an enriched vacation entitlement schedule, starting at 3 weeks.

Community Giving: Support your community by volunteering to participate in giving opportunities.

Investment in your Training and Development: Your professional and personal growth is necessary for our business growth. Continuously expand your knowledge and skills through training and development programs.

Professional Designation Achievement: Support available for professional designations.

Industry Leadership: We're at the forefront of our industry, employing cutting-edge tools and best practices.

Collaborative Environment: Experience the power of collaboration as you engage with various teams. Everyone has a say in our success.

Join PVSC and experience the benefits of a fulfilling career, supported by comprehensive perks and career development opportunities.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.