Line Operations Manager

Purpose of position:
To support and monitor line operations and the Pilot group while contributing to On Time Performance (OTP); this position is critical to maintain a safe operation within the organization. Provide and coordinate regional support to the Chief Pilots Line Operations (CPLOs) regarding safety, operational performance, labour issues and other applicable items in the base. Liaise with other departments and outside parties.

Key responsibilities:

• Conduct follow-ups on flight operations irregularity reports, questions, and concerns in a timely manner.
• Oversee daily operations of flight crew.
• Provide guidance on day-to-day issues.
• Provide support, coaching, and feedback to the pilot group.
• Participate in the interviewing and selection process for pilot hiring.
• Communicate and bring meaning to department/corporate directions and communications.
• Provide interpretation and guidance of Collective Agreement language.
• Liaise with local Airport Authorities and Air Traffic Services on issues pertinent to day-to-day operations.
• Provide operational support during IRROPS such as extreme weather events and technological system failures as required.
• Participate in local Union/Management meetings.
• Write Flight Ops Memos to flight crew dealing with operational issues within the region.
• Monitor pilots to confirm compliance with company policies, procedures and standards.
• Monitor Pilot absenteeism within the guidelines as set out in the Jazz Attendance Management Program.
• Participate in the daily operations call and report on any information required from investigations.
• Actively involved in the following processes: Return to Work (RTW) checklists, injury reports, irregularity reports, banked deadhead, unread memos, daily absenteeism, Attendance Management Program, Culpable Absenteeism Program investigation, on-time performance.
• Coordinate with the Chief Pilot Line Operations on investigational meetings.
• Liaise with Air Canada Airports groups to ensure operational integrity.
• Communicate regularly with Chief Pilot, Line Operations.
• Participate on local Occupational Safety and Health meetings.
• Liaise with Corporate Safety Investigator on related occurrences.
• Conducts follow-up on safety reports when assigned, questions, and concerns in a timely manner.
• All other duties assigned by Chief Pilot, Line Operations and/or Director of Flight Operations.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

Required qualifications:

• A degree or diploma is required. Preference would go to those who have obtained a degree or diploma in Business, Industrial relations or aviation management.
• At least 2 years of experience working in an aviation (or other industry) operations environment.
• Leadership with the ability to delegate while maintaining overall control and direction.
• Communicate and build strategic working relationships effectively within and outside the organization.
• High stress tolerance as it relates to critical decision making.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• English language fluency or working knowledge.

Preferred qualifications

• Previous supervisory/management experience.
• Experience using CrewTrac, CrewQual, Qpulse and Sabre products.
• Experience managing/supervising within a unionized environment.
• Labour relations training or experience.
• Emergency Response Training.
• French language fluency or working knowledge.

Note: Must be Fluently Bilingual in French and English if position is based in Montreal.

Benefits of joining our award-winning team:

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility:

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.