Bilingual Senior Training Officer, Training & Development (French & English - Montreal)

Requisition ID: 256622
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

To provide effective training that increase the knowledge and skill level of Scotiabank's Small Business, Corporate & Commercial clients on all services supported by GTB Product & Services. The role will be responsible for arranging remote training sessions, following up with clients and working with other departments at Scotiabank to deliver a high-quality training experience to both clients and internal partners. This ensures a high level of knowledge and confidence in using Scotiabank's GTB products and services, improves client satisfaction and lowers calls to our support teams.

Is this role right for you? In this role, you will:

Provide client training for GTB Products & Services by:

• Providing comprehensive training on any GTB products supported by the Helpdesk and ensures that clients feel confident using their new services once the session has been delivered.
• Maintaining training schedules with department management and clients.

Contribute to enhancing the competitiveness, marketability, and sale of GTB products by supporting internal partner, sales, and support team training by:

• Reviewing client setup and entitlements to verify that it corresponds to their training needs to ensure the session can be delivered without issue.
• Engaging the helpdesk, BBO and other departments as necessary to resolve any setup issues that may impede training.
• Delivering training to internal partners, as needed, using various channels on assessed needs.

Contributes to enhancing the sale of and competitiveness, marketability, and efficiency of GTB products by:

• Identifying technical, operational, and product features enhancements that would allow or prohibit processing efficiencies and customer needs.
• Evaluating processes and documentation with the potential to make the internal operation of the department more efficient and providing recommendations to management.

Measure training success by:

• Applying customers' and partners' training feedback as well as training analytics to improve existing programs and processes.
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Fluency in French and English, both spoken and written is required.

• Fluency in Spanish, both spoken and written, is an asset.
• Strong product knowledge to deliver comprehensive training sessions to Scotiabank's Corporate, Commercial and Small Business clients.

• Strong communication skills (oral and written) as a critical means of managing customer needs to maximize the quality of training sessions delivered.

Work Arrangement:

• Work arrangement (in-office/remote) is subject to change based on business needs.

Location(s): Canada : Quebec : Montreal
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.